Credit Analyst

Position Summary All members of the Sexton Family of Companies (SFOC) team will demonstrate respect and ethical conduct, will work safely, provide excellent service, and will work with the team to support superior performance in the achievement of both individual and company goals.

Reporting to the Credit Manager, the Credit Analyst supports the day-to-day execution of the company’s credit and collections activities. This role is responsible for customer account setup, credit application processing support, routine collections activity, payment processing, and customer account administration.

The Credit Analyst plays a critical role in maintaining accurate accounts receivable records, supporting cash flow and delivering responsive customer service, while adhering to established credit policies, procedures, and internal controls. This position focuses on operational execution and analysis, escalating higher-risk matters and exceptions to the Credit Manager as required.

Key Responsibilities

Process customer account applications, including account setup and maintenance in the ERP system Maintain customer records and documentation in accordance with company policy and assist with periodic updates of customer information, ensuring accuracy and completeness Process customer payments in accordance with company policy and procedure and accurately post payments to customer accounts in Eagle ERP system Prepare daily and weekly deposit slips and supporting documentation for reconciliation Process and distribute monthly customer statements Daily administration of collections activities on past due customer accounts in accordance with company procedure, including customer outreach, follow-ups, account escalation and documentation of collection efforts Regular monitoring of customer account balances relative to customer credit limits Serve as a point of contact for routine customer account inquiries, escalating complex or sensitive matters as required Ensure adherence to documented credit and collections procedures and internal controls Assist with data gathering and reporting related to accounts receivable aging, collections activity, and customer accounts as requested by the Credit Manager

As a member of the SFOC team, employees may be requested to contribute to duties outside of the role’s main scope of responsibilities as per required qualifications, licensing, and safety certifications.

Skills & Qualifications

2+ years of experience in accounts receivable, credit, collections, or a related finance role Experience with ERP systems and payment processing platforms considered an asset Strong attention to detail with a high level of accuracy in data entry and financial processing Effective communication skills with the ability to interact professionally with customers and internal stakeholders Strong organizational skills and the ability to manage multiple priorities and deadlines

Competencies

Customer service orientation with a firm but professional collections approach Accuracy and attention to detail Strong follow-up and documentation skills Ability to recognize risk indicators and escalate appropriately Commitment to internal controls and process adherence

Pre-employment Conditions

Consent to and pass a pre-employment drug test (Policy C-14 Substance and Alcohol Abuse Prevention). Consent to and pass a satisfactory (soft) Credit Record Check. Execution of a Non-Disclosure, Non-Use, and Non-Solicit Agreement.