Compliance Manager

Summary:

The Compliance Manager is responsible for ensuring organizational compliance with all applicable regulations, policies, and quality standards governing Vocational Services programs, including OIDD Employment Services (Group Employment), Partnership Work Experience (PWE), AbilityOne contracts, SourceAmerica requirements, Medicaid standards, and federal service contracts.

This position serves as the primary compliance lead for monitoring program quality, participant eligibility, direct labor hour reporting, regulatory adherence, workforce outcomes, contract performance, and continuous quality improvement.

Quality Assurance & Program Monitoring

• Conduct regular audits of participant files, service documentation, attendance records, ISP documentation, payroll records, and case management systems to ensure compliance with OIDD standards, Medicaid requirements, and organizational policies.
• Monitor PWE agreements and placements to ensure participant assignments align with approved work experiences and program objectives.
• Develop and maintain quality assurance tools, compliance checklists, monitoring schedules, and audit protocols.

AbilityOne & SourceAmerica Compliance

• Serve as the primary organizational resource regarding AbilityOne Program compliance requirements.
• Coordinate compliance reviews, audits, assessments, and site visits conducted by SourceAmerica, the U.S. AbilityOne Commission, government agencies, and other regulatory entities.
• Prepare, review, and submit reports, certifications, representations, and documentation required by SourceAmerica and the AbilityOne Program.
• Track and monitor corrective action plans resulting from compliance reviews, audits, and assessments.

• Monitor and report Direct Labor Hour (DLH) ratios for AbilityOne contracts.
• Verify and audit records used to support direct labor calculations and compliance reporting.

OIDD Employment Services (Group Employment) Compliance

• Ensure Group Employment Services are delivered in accordance with OIDD standards and person-centered practices.
• Review participant documentation to verify service delivery reflects authorized supports and individual employment goals.

Partnership Work Experience (PWE) Compliance

• Monitor compliance with PWE requirements established by schools, vocational rehabilitation partners, and funding sources.
• Ensure participant evaluations, worksite assessments, supervision records, training documentation, and outcome measures are maintained.
• Analyze transition outcomes and recommend process improvements to strengthen employment readiness and successful employment outcomes.

Staff Training & Technical Assistance

• Develop and deliver compliance-related training programs for Direct Support Professionals, Supervisors, and Managers.
• Conduct field observations, audits, and coaching activities to ensure implementation of best practices.
• Assist leadership in developing corrective action plans and compliance improvement strategies.

Education

Bachelor’s degree in Human Services or related field, or equivalent combination of education and experience.

Preferred fields include: Rehabilitation Services, Human Services, Business Administration, Public Administration, Occupational Safety, Organizational Leadership, Healthcare Administration, Quality Management, or a Related field

Experience

• Minimum five (5) years of experience in compliance, quality assurance, vocational rehabilitation, disability services, government contracting, workforce development, or program management preferred.
• Experience working with individuals with disabilities required.
• Experience with AbilityOne, SourceAmerica, OIDD, Medicaid-funded services, vocational rehabilitation, or federal contracts strongly preferred.
• Experience conducting audits, compliance reviews, and quality improvement initiatives preferred.

Working Conditions

• Regular travel to program locations and contract sites throughout the Upstate and Midlands regions of South Carolina.
• Ability to walk extended distances, climb stairs, and navigate active work locations.
• Ability to lift up to 25 pounds as needed.

Equal Employment Opportunity: Goodwill Industries of Upstate/Midlands South Carolina, Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, family medical history, marital status, or any other status protected by applicable federal, state, or local laws.

Reasonable Accommodations: Applicants who require a reasonable accommodation during the application or hiring process may request assistance by contacting Benefits@goodwillsc.org or calling 864-351-0100. Alternative methods of applying are available upon request.

Essential Functions: Employment is contingent upon the candidate's ability to perform the essential functions of the position, with or without reasonable accommodation. Essential job functions may include physical requirements such as lifting, pushing, pulling, carrying, and moving objects.