Job Description

Compliance Manager FCC

Please note:

• Current work authorization for Canada is required for all openings.
• You will be working on a hybrid schedule as part of Fidelity’s dynamic working arrangement
• This is a secondment/contract opportunity, ending in April 2028
• The work location for this role is 483 Bay Street in Toronto until approximately late 2026, when the work location will change to the new Mississauga office at 3 Robert Speck Parkway.

Who We Are

At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years.  We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients.  As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future. 

Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally.

Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.- based firms.

For more information about Fidelity Clearing Canada, please visit https://clearing.fidelity.ca/

What You’ll Do

The Compliance Manager FCC will work closely with the Complex Compliance Manager in managing the end-to-end account opening processes related to complex accounts (ie. multi-layered entity), including but not limited to trusts, foreign entities, and other non-common account structures, to ensure all complex accounts are opened efficiently with appropriate documentations in full compliance with AML, QI/FATCA/CRS and other regulatory requirements. The position reports to Director, Compliance.

In addition, the incumbent may also be involved with assisting the team with daily operations, including but not limited to inquiry responses, compliance related money & security movement requests, responding to regulatory audit and inquiry requests and other duties as may be assigned and related thereto.

What You Will Do

Complex Account Review and oversight

• Review and provide guidance and reconciliation to FCC clients to ensure all required documentation and due diligence are completed prior to account opening.
• Complete end to end processing to open complex accounts.
• Collaborate with cross functional teams to ensure process and knowledge alignment and complex account requests are completed efficiently and in compliance with regulatory requirements.
• Provide assistance with various client account documentation.
• Provide guidance/answer inquiries relating to QI/FATCA/CRS.
• Collaborate with Complex Compliance Manager to create and update procedures relating to complex account opening.

Training and Guidance

• Provide training to team members assisting with complex account opening review.
• Collaborate with Complex Compliance Manager to develop and maintain training material on complex accounts and provide training to internal teams and clients on best practices and regulatory requirements relating to complex accounts.

CRM II related monitoring

• Assist with the development and execution of testing measures for Performance Reporting. Fee Disclosure Reporting, Last vs Bid and Ask pricing discrepancies and statement disclosure.
• Participate in CRM II yearly reporting as Compliance contact for the project.

Compliance and risk support

• Advise, train, and develop awareness of compliance related issues among FCC employees.
• Interpret both internal policies and regulatory instruments to resolve complex issues for FCC and clients.
• Collaborate with internal partners to increase process efficiencies.
• Assist with monthly pricing review.
• Update and review existing policies and procedures annually or as required.
• Act as a backup for response to regulatory requests.
• Assist as required in processing and analysis of risk daily workflow.
• Assist in answering in compliance inquiries, include but not limited to money movement, general compliance related questions and escalations.

Incident escalation and management

• Ensure all incidents are escalated appropriately to the Complex Compliance Manager, Director, Compliance and/or Chief Compliance Officer.
• Assist with regulatory reporting of high-risk items to either FINTRAC or CIRO.
• Record keeping and retention of all back up materials.

What We’re Looking For

• University Degree in a related field or equivalent experience required
• 5+ years of experience in broker/dealer relations, compliance, and/or operations, with a strong focus on complex account opening, KYC, AML or regulatory compliance required
• Ability to collaborate effectively with cross-functional teams, including operations, compliance, legal, audit and risk
• Ability to work well to deadlines and proactive, organized and capable of managing multiple priorities.
• Good interpersonal skills, especially the ability to work well with partners and senior management to resolve sensitive issues
• Excellent written and verbal communication skills as well as presentation skills
• Detail-oriented with strong analytical and problem-solving skills
• High level of proficiency with Microsoft Excel and PowerPoint, and good working ability with other Microsoft applications
• Experience in managing cross-functional projects, related to process improvement, compliance technology implementations
• French language skills is nice to have
• An understanding of internal controls and their development and testing is an advantage

Expertise You will Bring

• In-depth knowledge of regulatory frameworks related to account opening, AML, KYC, and complex client structures.
• Comprehensive knowledge of Canadian financial regulations, including FINTRAC, CIRO, CSA, QI, FATCA, CRS and relevant securities law.
• Strong interpersonal skills, especially the ability to work well with clients, key partners, and senior management to resolve sensitive issues.

Competitive Pay for Specialized Talent

This contract role offers a flexible, hourly compensation model that reflects your expertise and the value you bring. The hourly rate ranges from $49.00 to $77.00, based on experience and qualifications.

We offer market-aligned rates that recognize the specialized skills and agility required for this role.

We’re proud to offer a compensation package that aligns with provincial pay transparency requirements.

This posting represents an existing vacancy within our organization—an opportunity to step into a role where your talents will make a meaningful difference.

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at FidelityCanadaStaffing@fidelity.ca.

No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity?

We are proud to be recipients of the following:

Awards

•    Canada's Top 100 Employers 
o    Greater Toronto's Top Employers 
o    Canada's Top Family-Friendly Employers 
o    Canada's Top Employers for Young People 
•    Great Place To Work® Certified 
o    Best Workplaces for Inclusion 
o    Best Workplaces for Mental Wellness 
o    Best Workplaces for Today's Youth 
o    Best Workplaces for Women 
o    Best Workplaces in Financial Services & Insurance 
o    Best Workplaces in Ontario 
o    Best Workplaces with Most Trusted Executive Teams 

•    LinkedIn Top Companies in Canada
•    Human Resource Director (HRD) - Best Place To Work 
o    HRD - 5-Star Benefit Program 
o    HRD - 5-Star Diversity & Inclusion Employer 

Designations
•    Canadian Compassionate Companies – Certified 
•    Benefits Canada's Workplace Benefits Award - Future of Work Strategy 
•    TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting 
•    Canadian HR Reporter's Most Innovative HR Team