Collections Specialist - Accounts Receivable - Full-Time - On-Site

The Staff Pad has partnered with a leading property technology company in Houston, TX, to hire dependable, customer -focused Collections Specialists to join their Accounts Receivable team.<\/span>
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As a Collections Specialist, you will provide financial, administrative, and clerical support to Accounts Receivable operations by managing invoices, reporting, data entry, and collections while ensuring accuracy and delivering excellent customer service.<\/span>
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Schedule: Full -Time | Monday – Friday | 9:00 AM – 5:00 PM | On -site<\/span>
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What You’ll Do<\/span>
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• Monitor hospitality accounts for overdue payments on subscription -based services, software licenses or hardware<\/span>
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• Maintain accurate account records, payment plans & CRM updates<\/span>
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• Document communications, agreements, and payment activity<\/span>
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• ​Retain at -risk accounts, Investigate and resolve billing discrepancies by collaborating with Sales, Customer Success, Billing, and Legal teams, escalating high -risk accounts where necessary<\/span>
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• Manage payment follow -ups, renewals, overdue balances, and create flexible payment plans<\/span>
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• Generate reports on payment trends and collections<\/span>
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• Share insights to improve billing processes and platform experience<\/span>
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• Deliver customer -focused support while balancing client needs and company revenue goals<\/span>
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• Use automated reminders while delivering personalized support<\/span>
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• Educate customers on payments, invoices, and billing tools<\/span>
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• Build trusted client relationships and identify upselling opportunities<\/span>
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  What We Are Looking For<\/span>
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  • 2–3 years' experience in Collections, Accounts Receivable, or Accounting<\/span>
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  • Experience with customer invoice portals and ERP systems (Microsoft Navision/Business Central preferred)<\/span>
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  • Proficient in Microsoft Office (Outlook, Word, PowerPoint, Excel)<\/span>
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  • Strong attention to detail, communication, interpersonal, and organizational skills<\/span>
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  • Demonstrates integrity, accountability, and urgency in handling escalations<\/span>
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  • Team -oriented, accountable, and thrives in a fast -paced, deadline -driven environment<\/span>
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    What You Can Expect<\/span>
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    • Competitive Hourly Pay<\/span>
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    • Medical, Dental, Vision, Disability & Life Insurance<\/span>
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    • 401 (k)<\/span>
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    • PTO, including 9 company -paid holidays <\/span>
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      If you're a detail -oriented professional who thrives in a fast -paced, collaborative environment and is passionate about delivering exceptional customer service while driving financial success, We encourage you to apply today!<\/span>
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