Collections Manager

Job Summary

The Collections Manager is responsible for managing the AR and collections team and optimizing the customer credit function of the organization. This role owns Accounts Receivable (AR), Collections and Cash Application — ensuring accuracy, timeliness, and compliance across each area. The ideal candidate is a detail-oriented manager who thrives in pursuing excellence, builds strong cross-functional relationships, and continuously seeks to improve processes and internal controls.

Core Responsibilities 

Collections & Accounts Receivable

• Manage Full AR Cycle: Oversee billing/invoicing, collections, dispute resolution, and customer account reconciliations.
• Multi-State Collection Management: Navigate and proactively manage past-due balances across a high-volume, multi-state customer footprint, aligning collection strategies with regional regulatory frameworks.
• Third-Party Agency Management: Partner with and manage external third-party collections agencies for severely delinquent accounts, ensuring regulatory compliance and recovery maximization.
• Credit Terms Enforcement: Establish and enforce customer credit policies and customer payment terms in tight coordination with sales, revenue operations, customer success and finance leadership.
• KPI Reporting: Prepare and report on AR health indicators to finance leadership, including Days Sales Outstanding (DSO), aging buckets, and bad debt reserves, and more.

Customer Credit Assessment

• Design and Implement Customer Credit Function: Build, formalize, and execute end-to-end customer credit underwriting policies, scoring frameworks, and approval matrices from scratch.
• Internal Customer Credit Scoring: Establish and maintain an internal data-driven scoring system to continually assess active customer financial health, risk profiles, and appropriate credit limits.
• Credit Agency Management: Regularly leverage external business credit tools—including Dun & Bradstreet (D&B) and similar corporate credit bureaus—to perform commercial risk evaluations during onboarding and annual reviews.

Cash Application

• Payment Processing: Oversee daily cash application workflows, ensuring all incoming multi-state payments (checks, ACH, wire, credit card) are posted accurately and reconciled timely.
• Discrepancy Resolution: Manage unapplied cash and short-payment research; partner with customers to resolve billing variances efficiently.
• General Ledger Reconciliation: Reconcile daily bank deposits and cash receipts to the general ledger.
• Process Automation: Identify and execute automation opportunities within the cash application workflow to reduce manual labor and accelerate cash velocity.
• Month-End Close Support: Reconcile all cash receipts and AR aging modules prior to strict month-end deadlines.

Leadership & Cross-Functional Collaboration

• Team Development: Lead, mentor, and develop AR, Collections, and Billing staff; set clear performance expectations and provide active coaching.
• Accounting Alignment: Partner with accounting on month-end and year-end financial close activities.
• Cross-Departmental Collaboration: Collaborate closely with Business Systems and Revenue Operations on system integrations, credit approvals, and billing process improvements.
• Audit Support: Support internal and external audits by providing clean documentation and reconciliations related to credit approvals, AR, and cash applications.

Education & Experience

• Degree: Bachelor's degree in Accounting, Finance, or a related field, OR equivalent relevant professional experience required.
• Domain Expertise: Demonstrated expertise overseeing dedicated credit risk modeling, commercial collection operations, and high-volume cash application environments.
• Credit Bureaus & Third Parties: Proven track record working with credit rating agencies (e.g., Dun & Bradstreet) and successfully managing relationships with third-party collections agencies.
• Multi-State Accounts: Direct experience managing collection processes across multi-state portfolios with decentralized customer locations.
• ERP Systems: Hands-on experience with enterprise-level ERP software (e.g., NetSuite, SAP, Oracle, Microsoft Dynamics) required.

Skills & Competencies

• Data & Risk Analysis: Advanced ability to evaluate corporate financial statement health, credit bureau reports, and market variables to form clear credit limit expectations and enforceable policies.
• Internal Controls: Strong understanding of internal controls related to receivables, collections and transactional accounting.
• Communication: Effective written and verbal communication skills; comfortable presenting risk data and credit hold decisions neutrally to Sales leadership and non-finance stakeholders.
• Data Tools: Advanced proficiency in Microsoft Excel (VLOOKUPs, pivot tables, data modeling); experience with data visualization or Business Intelligence (BI) tools is a plus.

 For applicants located in California, the salary range for this full-time role is expected to be $80,000 - $90,000 per year. This range is a reflection of base salary only, not of a total compensation package. Please note Rently reserves the right to pay more or less than the posted range, depending on the candidate's experience and qualifications, and that the expected salary range may be different for candidates located outside of California.

Full-Time Employee Benefits:

75% monthly medical, dental, vision, disability, and life insurance premium coverage via Anthem Blue Cross with 2 HMO options (where available) and 2 PPO options. FSA, STD, LTD, and other voluntary plans available. Coverage extends to employee, spouse, registered domestic partner, and dependent children.

401k with 3% Rently match

Paid time off

Sick time off

Partial gym membership reimbursement

Partial pet insurance reimbursement

Career growth opportunities

Professional development opportunities

Work related travel opportunities (dependent on role)

Company gatherings & team events

And more!

Rently is an ISO 27001 and PIMS 27701 Certified Organization

By applying to this role, you confirm you are legally authorized to work in the United States. Rently US does not provide sponsorship.