Billing Manager

Position Objective

The Billing Manager leads the end-to-end billing function, ensuring timely and accurate invoicing, revenue realization, cash-flow support, and exceptional customer service. The role oversees billing operations, client escalations, financial controls, process improvement initiatives, and team performance while partnering across Payroll, Finance, Sales, Operations, Credit & Collections, and Client Services. The Billing Manager protects revenue through effective invoicing processes and ensures operational excellence throughout the billing lifecycle.

Commitment to Our Culture, Values and Behaviors

• Act as an ambassador for Vertage and contribute to a culture of trust, entrepreneurship, innovation, authenticity, inclusivity, and agility.
• Make and keep commitments through accountability, ownership, and transparent communication.
• Treat colleagues, customers, and partners with respect and professionalism.
• Promote continuous improvement and seek better ways to strengthen business effectiveness.
• Act in a manner that protects the safety, integrity, reputation, and financial interests of Vertage.

Key Responsibilities

Billing Operations Leadership

• Lead daily billing operations across multiple business lines and customer programs.
• Ensure accurate and timely invoice generation and delivery in accordance with contractual and client requirements.
• Monitor billing productivity, backlog, cycle times, and service-level performance.
• Manage exception reporting, prioritization, and resolution processes.
• Ensure adherence to established billing policies, procedures, and controls.

Revenue Protection and Financial Controls

• Oversee billing quality-control processes to minimize invoice errors and revenue leakage.
• Ensure all validated billable activity is invoiced timely and accurately.
• Review aging trends and partner with Credit & Collections to support cash-flow objectives.
• Monitor billing exceptions, credits, rebills, write-offs, and revenue-impacting adjustments.
• Support internal and external audit requests and maintain clear documentation and audit trails.

Customer and Escalation Management

• Serve as the primary escalation point for complex customer billing issues.
• Resolve invoice disputes, rate discrepancies, purchase-order challenges, and billing inquiries.
• Partner with client-facing teams to improve customer satisfaction and payment outcomes.
• Support strategic client reviews and executive escalations.
• Maintain clear stakeholder communication until issues are fully resolved.

Leadership and Team Development

• Manage, coach, and develop Billing Specialists and Pay/Bill staff.
• Establish performance expectations, service standards, and accountability measures.
• Support hiring, onboarding, training, and succession-planning activities.
• Balance workloads and priorities to maintain service levels and business continuity.
• Foster continuous improvement, collaboration, and operational excellence.

Systems and Process Improvement

• Partner on billing system enhancements, implementations, integrations, and testing initiatives.
• Identify automation opportunities and process efficiencies.
• Use reporting and operational data to identify trends, risks, and improvement opportunities.
• Participate in business transformation and integration projects.

Work Experience and Attributes

Essential

• Bachelor's degree in Accounting, Finance, Business Administration, or equivalent relevant experience.
• Five or more years of billing, accounts receivable, finance operations, or staffing back-office experience.
• Three or more years of leadership experience managing operational teams.
• Strong knowledge of invoicing, customer billing processes, accounts receivable, collections, and revenue controls.
• Advanced Microsoft Excel skills and experience with ERP or pay/bill platforms.
• Demonstrated ability to manage competing priorities in a high-volume environment.
• Strong analytical, communication, customer-service, and problem-solving skills.

Preferred

• Experience in staffing, MSP, VMS, or contingent-workforce environments.
• Experience with Dynamics GP, 1Staff, Bullhorn, UKG, or comparable platforms.
• Experience supporting complex, high-volume, multi-client billing operations.
• Experience leading system implementations or operational transformation initiatives.

This position description outlines the principal purpose and main elements of the role. It is not intended to be a wholly comprehensive or permanent schedule of duties and may be amended to meet the changing needs of the business.