Benefits & Payroll Manager

Position Summary 

The Benefits and Payroll Manager position provides administrative and operational support for Lakepointe Church’s employee benefits and payroll functions. This role reports to the Executive Director of People Operations and assists with benefits enrollment and changes, payroll data entry and reconciliation, employee inquiries, record maintenance, and coordination with benefits providers and payroll partners to ensure accurate, timely, and compliant processes.

Working closely with People Operations, Finance, and Payroll, this position helps maintain accurate employee records, supports the administration of health and welfare benefits, and assists with payroll processing and related reporting. The ideal candidate is detail-oriented, service-minded, highly organized, and committed to maintaining confidentiality while providing responsive support to Lakepointe staff.

What you'll do:

Benefits Administration 

• Manage the administration of all employee benefit programs, including medical, dental, vision, life, disability, employee assistance, retirement, and voluntary benefits. 
• Manage annual open enrollment, new-hire enrollment, qualifying life events, benefit changes, and employee communications.
•  Ensure the accuracy of benefits eligibility, enrollment records, payroll deductions, employer contributions, and carrier or administrator files.
• Serve as the primary point of contact for benefits-related questions, resolving issues and helping employees understand and access their benefits.
• Partner with the benefits broker to resolve complex claims and employee benefit issues. 
• Maintain accurate and confidential employee benefits records in accordance with privacy and record-retention requirements.
• Monitor legislative and regulatory changes affecting employee benefit programs and recommend appropriate adjustments.
• Assist with annual budgeting and forecasting for employee benefit costs. 
• Review vendor invoices and ensure charges are accurate and consistent with contractual agreements.
• Manage relationship with insurance carriers, third-party administrators, benefits brokers, retirement plan providers, pharmacy benefit managers, and other vendors.
• Coordinate annual renewals, contract reviews, service evaluations, and implementation of plan changes
• Prepare regular reports on enrollment, participation, costs, claims trends, and program effectiveness. 
• Identify opportunities to streamline workflows, automate processes, and improve the employee benefits experience.   

Payroll Support

• Support Payroll Director with the following:
  • Review and approve payroll prior to processing, identifying and correcting errors. 
  • Maintain accurate employee payroll records, including compensation changes, deductions, direct deposits, tax information, and other payroll-related data. 
  • Process new hires, terminations, promotions, salary changes, bonuses, stipends, and other compensation adjustments. 
  • Respond to employee questions regarding pay, deductions, taxes, and payroll records. 
  • Maintain accurate payroll documentation and support payroll audits as needed. 
  • Ensure payroll practices remain compliant with federal, state, and local requirements.  

Staff Support

• Provide excellent customer service to employees and leaders regarding payroll and benefits questions. 
• Communicate complex payroll and benefits information in a clear and easy-to-understand manner. 
• Handle sensitive employee concerns with professionalism, discretion, and compassion. 
• Follow through on employee issues until they are resolved. 
• Help employees understand the value of their total compensation and benefits. 

Skills & Experience you've had:

• Bachelor’s degree in Human Resources, Business, Accounting, Finance, or a related field preferred. 
• Strong understanding of payroll and employee benefits administration. 
• Experience working with payroll and HRIS systems. 
• Strong attention to detail and organizational skills. 
• Excellent written and verbal communication skills. 
• Ability to manage confidential and sensitive information appropriately. 
• Strong analytical and problem-solving skills. 
• Ability to manage multiple priorities and meet critical deadlines. 
• Experience with payroll tax and benefits compliance preferred. 

AT-WILL EMPLOYMENT:
By submitting my resume to Lakepointe Church for potential employment I acknowledge that if hired, I will be an employment-at-will employee.  I will be subject to dismissal or discipline without notice or cause, at the discretion of the employer.  I understand that no representative of the church, other than the Director of People Operations, Senior Pastor, or Elder Board have the authority to change the terms of an at-will employment and that any change can only occur with written notification.

OPPORTUNITY STATEMENT:  

E-VERIFY:
Lakepointe Church uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, visit www.dhs.gov/E-Verify.