Back Line Collections Manager

About defi SOLUTIONS:

It’s an exciting time to join defi!

defi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations, servicing, and managed servicing solutions. Our customers include the highest-volume captive auto lenders, banks, credit unions, and finance companies in North America. We have more than three decades of experience helping lenders reduce time-to-market, streamline operations, and customize lending processes with proven, scalable performance. 

Learn more at defisolutions.com and follow us on LinkedIn.

Position Purpose:

The Back Line Collections Manager will be responsible for a team that processes customer service transactions associated with the auto loan and lending business.

Position Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Own the Collections Dept from end-to-end processing
• Enhance productivity and streamline processing to achieve at least 10% improvement year over year. 
• Take ownership of new and existing client scope of services and deliver a level of service quality that exceeds our clients’ expectations. 
• Hire and retain top talent (as measured by the defi SOLUTIONS hiring scorecard) to achieve less than 15% voluntary attrition rate. Develop and manage talent and have a production ready successor. 
• Demonstrate leadership and self-sufficiency by leading client or internal projects from inception to completion with little or no supervision. 
• Perform staff coaching a minimum of 30% of time as a priority of job function.
• Lean Six Sigma Yellow Belt certified or is willing to achieve certification within 15 months of hire.
• Ability to create and follow policy and procedures 100% of the time. 
• Respond to client inquiries within 24 hours.
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Required Qualifications:

• Bachelor’s Degree in Business Administration or related field
• Job Related Experience: 5 - 8 years
• Management Experience: 3 - 5 years

Preferred Qualifications: 

• Certified Regulatory Compliance Manager (CRCM) designation a plus.
• ISO certified (2001:2018)

Additional Eligibility Requirements:

• Ability to solve problems based upon researching and analyzing information before recommending/selecting the appropriate solution. 
• General responsibilities and objectives are assigned with considerable latitude for defining actions and setting priorities. Generally, results and outcomes are reviewed, rather than work in progress.
• Ability to make innovations, which affect this job and suggests changes to the immediate supervisor that affect other related job.
• Ability to compose and/or interpret internal and/or external business letter, memos, reports, may require understanding and explanation, of policies and procedures to others, both internal and external to defi SOLUTIONS.
• Detailed understanding of state and federal debt collection regulations and statutory requirements as well as collection and skip tracing techniques.
• Indirect automotive finance industry knowledge a plus.
• Knowledge of repossession and bankruptcy proceedings.
• Ability to manage time effectively and multi-task.
• Ability to set and monitor individual goals as well as motivate employees.
• Excellent communication, leadership, organizational and interpersonal skills.
• Working knowledge of Microsoft Office products a plus.
• Experience with budgeting and staff forecasting.
• Inbound / Outbound Dialer strategy knowledge
• Knowledge of repossession management, insurance filing and pre-paid product cancelation preferred

Travel Required:

• Less than 10% travel