Assistant Director, Student Accounts Receivable

Position SummaryThe Assistant Director of Student Accounts Receivable ( ADSAR ) supports the Director of Student Financial Aid and Receivables through the execution of key student accounts receivable functions including, but not limited to, coordinating collections on delinquent accounts, managing parking and ID systems, training customer service specialists in Student Financial Services, and working with current and former students whose accounts are in arrears to successfully resolve those issues. The ADSAR is also responsible for maintaining student ledgers by posting receipts and adjustments promptly, reviewing student financial transactions, resolving collection and registration hold issues, coordinating in-house payment arrangements in accordance with established guidelines of the University, and ensuring that balances and payments are posted accurately and in a timely manner.Required QualificationsBachelor’s degree required or equivalent combination of education and work experience is required. 5 years customer service experience dealing with collections and disbursement of funds, preferably in a higher-ed or non-profit setting. 5 years customer service experience working with complex transactions in a fast pace, high volume and problem-solving environment. Experience with Ellucian Banner software. Strong analytical and problem-solving skills; must be detail oriented, highly motivated and an independent thinker. Demonstrated advanced experience with various spreadsheet and software applications including Microsoft Access, Excel, Word, Outlook, Argos. Experience working with billing rules and detail codes. Strong interpersonal skills with the ability to deal with challenging situations in a diplomatic and calm manner, maintaining customer service orientation at all times. Strong commitment to improving processes across departments. Demonstrated ability to manage time, work in a collaborative environment, and under specific deadlines. High level of proficiency in the use for data security and data integrity. Knowledge of and commitment to the mission of La Salle University.Preferred QualificationsPrevious experience working in a higher education environment.