Accounts Receivables Process Specialist

Position Summary:

The Accounts Receivable (AR) Process Specialist will be responsible for managing and improving the AR processes to ensure timely and accurate collection of customer payments. This role involves close collaboration with customers, sales, and internal finance teams to optimize cash flow, reduce aged receivables, and maintain strong customer relationships.

Key Responsibilities:

• Monitor and manage accounts receivable aging reports; follow up with customers on past-due accounts.

• Process and apply incoming payments accurately (checks, ACH, wire transfers, credit cards).

• Investigate and resolve discrepancies related to payments, billing, and account balances.

• Collaborate with the sales and customer service teams to address customer inquiries and disputes.

• Assist in month-end closing activities related to AR and ensure accurate financial reporting.

• Maintain detailed and organized documentation of AR collection activities and communications.

• Ensure compliance with internal controls and company policies.

• Support audits by preparing and providing necessary documentation.

• Manage complex customer account structures and relationships, including buying groups, referral networks, and multi-entity customers.

• Maintain accurate records of customer ownership, referral sources, billing contracts, and payment responsibilities to ensure proper invoicing, collections, and account management.

• Liaise with external collections agencies when required.

• General bookkeeping & accounting knowledge, including debit/credit memos, general ledger accounts, write-offs, and clearing accounts.

Process Improvement Responsibilities:

• New Customer Onboarding:

• Develop and maintain standardized procedures for onboarding new customers, including credit checks, documentation, and payment term alignment.

• Collaborate with Sales and Customer Service to ensure consistency in AR expectations and processes from the start of the customer relationship.

• New Business Lines & Product Launches:

• Design and implement scalable AR processes tailored to the billing and payment needs of new product or service lines.

• Partner with cross-functional teams to ensure AR considerations are embedded in launch planning and execution.

• Evaluate and update existing systems to support new billing models, ensuring efficiency and compliance.

• Track performance metrics for new lines (e.g., DSO, dispute frequency) and adapt processes as needed.

• Continuous Process Optimization:

• Identify opportunities to automate or streamline current AR workflows to reduce manual work and accelerate cash flow.

• Maintain and update SOPs to reflect new procedures and process enhancements.

• Lead periodic reviews to evaluate effectiveness and propose improvements based on data and stakeholder feedback.

Ideal candidate:

• At least 3 years’ experience in an accounts receivable function.

• Excellent verbal and written communication skills.

• Possess a positive, customer-focused attitude.

• Excellent time management skills.

• Advanced skills to work with MS Excel.

• Must be a team player.

• Previous experience with Acumatica ERP an asset but not required.

• Experience in business processes improvements and automation.

• Familiar with SOP process outline, preparation and documentation writing.  

Why Join Frontier Dental

• High-impact role with real ownership

• Collaborative HR team and supportive leadership

• Opportunity to help build and scale talent programs

• A fun, focused, and execution-driven environment

We are proud to have been certified and awarded the following:

• Great Place to Work for four consecutive years.

• The Best Workplaces in 2021.

• Finalist for Fastest Growing Company 2021 and Startup Business of the Year 2021 by CanadianSME.

• Excellence in Customer Service 2023.

Learn more about what it’s like to work at Frontier Dental Supply Inc. from our very own employees on our Glassdoor page.

We’re rooting for you! We thank all candidates for taking the time to apply. However, only those candidates selected to move forward in our recruitment process will be contacted.

Here at Frontier Dental, we are a diverse team that nurtures an inclusive environment. We attribute our growth significantly to our ability to learn from one another’s perspectives. Frontier Dental values the unique skills and experiences of each of our candidates; recognizing that each prospective team member contributes to our efforts in building a diverse and inclusive place to work. We are committed to being an equal opportunity employer and are happy to provide accommodations upon request at all stages of the recruitment process. Should you require any disability-related accommodation to support your participation in our recruitment process, please notify us and we will work with you to meet your accessibility needs. 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Frontier Dental uses an automated Applicant Screening Tool to assist in reviewing applications. This tool evaluates candidates based on job-related criteria, including skills, experience, and qualifications listed in your application materials.

You may request an alternative, non-automated assessment or an explanation of how the evaluation was conducted by contacting careers@frontierdental.com. All notices and candidate requests will be documented for compliance purposes