Accounts Receivable Specialist

Accounts Receivable Specialist Wilmington, DE Monday to Friday 8:00 am to 5:00 pm Hybrid As the world’s leading provider of business, legal, tax, and digital brand services, we find ways to help all kinds of organizations run smoother and smarter. Including our own. So, join us as one of our customer service professionals and we’ll make sure you have the tools and technology you need to deliver positive outcomes to your clients every time. As a Global Accounts Receivable Specialist, you will be responsible for contacting business clients—including corporations, law firms, and other organizations—to secure payment of past‑due invoices and support overall receivables performance. This role requires experience in business‑to‑business collections and the ability to manage customer interactions with professionalism and efficiency. Successful candidates are motivated self‑starters who thrive in a team‑oriented environment and demonstrate strong communication skills, effective time‑management abilities, and a consistently positive, solutions‑focused attitude. Some of the things you will be doing: Providing exceptional customer service to both internal and external clients Applying effective problem ‑ solving skills to resolve customer inquiries and issues Managing and responding to incoming customer inquiry calls Generating a required number of outbound calls to customers Entering and updating client information with accuracy and efficiency Documenting collection activities in a clear and compliant manner Preparing and sending client statements via email Educating customers on available services and account information Achieving assigned monthly performance targets What technical skills, experience, and qualifications do you need? Proven experience delivering high‑quality customer service in a fast-paced environment Excellent time‑management with the ability to prioritize and meet deadlines Strong active‑listening abilities and customer engagement skills Confident and professional phone communication Advanced problem‑solving abilities Exceptional attention to detail and accuracy Tact and diplomacy when working with customers and colleagues Effective written and verbal communication skills Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) B2B collections or law‑firm experience preferred Strong interpersonal skills with the ability to work effectively across all levels of the organization. Self‑motivated, proactive, and able to contribute positively within a team-oriented environment Demonstrates strong change management skills with the ability to support assigned projects from initiation to completion. #Hybrid