Accounts Receivable Specialist

Accounts Receivable Specialist

Job Description

Department: Finance

FLSA Classification: Full-Time/Non-Exempt 

EEO Classification: Professional 

Reports To: CFO/VP of Accounting

Location: Metairie, LA

Company Overview

Swyft Fiber is a fast-growing telecommunications company expanding access to world-class fiber broadband services across Louisiana, Mississippi, and Arkansas. As a Louisiana-based regional internet service provider (ISP), we are committed to delivering reliable, high-speed, and affordable internet solutions that help communities connect, learn, work, and thrive in today’s digital world.

At Swyft Fiber, we value integrity, innovation, customer service, and operational excellence. Our team is dedicated to building and maintaining a dependable network while continuously enhancing the customer experience and expanding our service footprint throughout the region.

Job Summary

We are seeking an experienced Accounts Receivable Specialist to join our growing regional Internet Service Provider (ISP) team in Louisiana. This position will be responsible for managing accounts receivable activities, including customer account reconciliations, cash application, collections support, account research, and maintaining accurate receivable records. The position will also support month-end close activities and work closely with internal departments and customers to resolve account discrepancies and ensure timely and accurate processing.

The ideal candidate will have strong accounts receivable or accounting experience, exceptional attention to detail, strong problem-solving skills, and the ability to work independently in a fast-paced environment. Experience within the telecommunications, broadband, utility, or ISP industry is preferred.

Essential Duties & Responsibilities

• Process and maintain accounts receivable transactions accurately and in a timely manner.
• Apply customer payments and other receipts to the appropriate accounts and invoices.
• Reconcile customer accounts and research and resolve discrepancies, unapplied payments, credits, and outstanding balances.
• Monitor accounts receivable aging and assist with collection activities in accordance with Company policies and procedures.
• Respond to customer and internal inquiries regarding account balances, payments, credits, invoices, and other account-related matters.
• Work with Customer Service, Sales, Operations, and Accounting to research and resolve billing and account discrepancies.
• Maintain accurate customer account records and supporting documentation.
• Prepare and maintain accounts receivable reports, aging reports, reconciliations, and other schedules as needed.
• Assist with month-end close activities, including account reconciliations and supporting schedules.
• Research and resolve routine to moderately complex account and payment issues.
• Assist with the review and resolution of billing adjustments, credits, and account corrections in accordance with established approval procedures.
• Support audit requests and documentation requirements related to accounts receivable.
• Help improve accounts receivable workflows, internal controls, and process efficiency.
• Follow Company policies, payment procedures, and applicable accounting requirements related to accounts receivable activities.
• Maintain organized financial records and accounts receivable documentation.
• Perform other duties as assigned.

Job Qualifications & Skills

• Associate degree in Accounting, Finance, Business, or related field preferred; equivalent work experience will be considered.
• Minimum of 3 years of accounts receivable, accounting, billing, or related financial experience required.
• Experience in telecommunications, broadband, utility, or ISP industries preferred.
• Strong understanding of accounts receivable processes, cash application, account reconciliation, aging, and collections procedures.
• Proficiency in Microsoft Excel and accounting or ERP systems.
• Experience with CHR Omnia BSS is beneficial.
• Strong organizational skills, attention to detail, and ability to manage deadlines.
• Ability to communicate professionally with customers, vendors, and internal stakeholders.
• Strong analytical and problem-solving skills with the ability to research and resolve account discrepancies.
• Ability to work independently while also collaborating effectively with other departments.

Work Schedule:

• Full-time position, typically Monday through Friday, 40 hours per week
• Standard hours are generally 8:00 AM – 5:00 PM, though schedules may vary based on business needs 
• Occasional early mornings, evenings, or weekends may be required to support operational demands, special projects, or peak periods 
• Flexibility is required to support departmental needs, including high-volume or critical service periods 
• Work arrangement may be remote, in-office, or hybrid depending on role requirements and department assignment

Benefits

• Competitive salary based on experience
• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement plan options with employer matching
• Professional development opportunities
• Stable and growing regional company environment

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; talk or hear. The employee frequently is required to stand, walk, and sit; climb, balance, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision depth perception, and ability to focus.

The conditions listed are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by managers as deemed appropriate.

Swyft Fiber is an Equal Opportunity Employer.