Accounts Receivable Manager

Position Summary: The Accounts Receivable Manager is responsible for overseeing the full cycle of cash application activities for the agency. This role ensures the timely and accurate processing of all receivables in accordance with agency policies, carrier agreements, and state insurance regulations. The ideal candidate is a detail-oriented financial professional with experience in insurance billing and a proven ability to lead a team, resolve disputes, and maintain strong client and carrier relationships.

Supervisory Responsibilities:

• Mentor and evaluate AR team members; set performance goals and conduct regular reviews
• Establish and enforce departmental procedures and best practices to drive efficiency and accuracy
• Serve as the primary escalation point for complex billing disputes and client inquiries
• Resolve disputes and maintain strong client and carrier relationships

Essential Tasks:

• Supervise daily cash posting, ACH processing, and lockbox deposits to ensure accurate and timely application of payments
• Reconcile accounts receivable sub-ledger to the general ledger
• Prepare and review aged receivables reports; escalate issues and present findings to senior management
• Ensure all billing and collection activities comply with applicable state insurance regulations, Department Of Insurance requirements, and agency Errors and Omission standards
• Prepare monthly, quarterly, and annual AR reports including aging analysis, DSO metrics, and write-off summaries
• Assist with internal and external audits by providing documentation and analysis as required
• Maintain accurate records in the agency management system (AMS) and document all collection activity
• Partner with producers, account managers, and the accounting team to resolve billing discrepancies and improve the client experience
• Liaise with carrier billing departments to address complex payment and commission reconciliation issues

Core Competencies:

• Leadership: Display leadership skills and ability to motivate fellow employees
• Ability to Analyze and Solve Problems: Skill in recognizing challenges, exploring options, and implementing effective solutions in a timely manner
• Attention to Detail: A strong focus on completing tasks and projects accurately and thoroughly
• Communication Skills: Capable of expressing ideas clearly in both verbal and written forms and engaging with various audiences
• Timely Task Completion: Ability to finish tasks and projects efficiently, managing resources and priorities effectively
• Team Collaboration: Willingness to work together with others, promoting teamwork and supporting shared goals
• Client Focus: Dedication to understanding and addressing the needs of clients and stakeholders to ensure their satisfaction
• Dependability: Acknowledgment of the importance of being present and punctual
• Creative Thinking: Openness to suggesting new ideas and methods to improve processes and outcome
• Organizational Skills: Capability to prioritize tasks and manage multiple projects simultaneously
• Adaptability: Willingness to adjust to changing situations and priorities, showing resilience in a dynamic work environment

Experience and Education:

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field
• Minimum 5 years of accounts receivable experience, with at least 2 years in a supervisory or management role
• Advanced Excel skills; ability to build and interpret pivot tables, VLOOKUP formulas, and financial summaries
• Proven ability to lead a team, preferred
• Experience with electronic payment platforms and premium finance software (AFCO, IPFS, etc.), preferred
• Familiarity with state-specific insurance billing regulations and compliance requirements, preferred
• Prior experience in insurance agency billing, premium accounting, or a related financial services environment, preferred
• Strong knowledge of agency bill and direct bill processes, premium financing, and carrier reconciliation

Systems:

• Proficient with Microsoft Office Suite
• Applied Epic experience preferred, but knowledge of similar Agency Management System (AMS) is acceptable
• Experience with Accounting software (Sage Intacct), preferred

Physical Requirements:

• Ability to lift 25 pounds
• Repeated use of sight to read documents and computer screens
• Repeated use of hearing and speech to communicate on telephone and in person
• Repetitive hand movements, such as keyboarding, writing, 10-key
• Walking, bending, sitting, reaching, and stretching in all directions

Notice to Recruiters and Staffing Agencies: To protect the interests of all parties, Higginbotham Insurance Agency, Inc., and our partners, will not accept unsolicited potential placements from any source other than directly from the candidate or a vendor partner under MSA with Higginbotham. Please do not contact or send unsolicited potential placements to our team members.