Accounts Receivable Coordinator - Surgical Services

Location: 57 Regional Drive, Concord, NH
Schedule: Full-time, Monday – Friday
Status: Benefits Eligible

About Us

Concord Orthopaedics (COPA), a division of Northeast Orthopaedic Alliance, has been the region’s trusted provider of orthopaedic care for decades. We are dedicated to delivering exceptional care through teamwork, innovation, and compassion. Join our team and be part of a supportive environment where your work directly contributes to the quality of patient care.

Position Summary

The Surgical Accounts Receivable Coordinator is responsible for ensuring appropriate reimbursement from assigned insurance carriers for surgical services. This role requires prior billing experience including surgical coding and appeals, along with excellent organizational and communication skills.

Key Responsibilities

• Manage daily surgical claims worklists to confirm claims are processed and reimbursed correctly.
• Review and interpret Explanations of Benefits (EOBs) for accuracy in payment posting, patient balance transfers, and denials.
• Responsible for processing all notices of claim denials, to include a review & updating of the confirmed claim, notice to provider as necessary, and billing the services to the patient’s private health insurance.
• Utilizing payer websites and calling insurance representatives for clarification of claim denials or status of pending claims.
• Obtain Retroactive authorizations.
• Handle inbound calls as part of the Business Office phone queue, assisting patients, insurance representatives, and referring offices.
• Participate in monthly Business Office team meetings.
• Provide cross-coverage support for other business office functions as needed.

Qualifications

• High School Diploma required.
• Medical office and surgical billing experience required.
• Coding certification preferred.
• Strong typing, computer, documentation, and analytical skills.
• Excellent communication, time management, and organizational abilities.
• Ability to work effectively as part of a team and maintain professionalism in a fast-paced environment.
• Strong attention to detail and accuracy.

Physical Requirements

• Prolonged sitting and extensive computer/keyboard use.
• Moderate reaching and twisting.