Accounts Receivable Collections Specialist

Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building.

Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare’s greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve.

Location: This position is designated as remote. However, employees who reside within a 40-mile radius of one of our office locations in Tampa, FL; Canonsburg, PA; or Bowie, MD will follow a hybrid work schedule and are expected to work in the office two days per week (Tuesdays and Wednesdays).

The AR/Collections Specialist I will be expected to consistently provide excellent customer service to accounts. The AR/Collections Specialist I is responsible for supporting customers, assisting with their accounts receivable activity. This position will review sales order forms, invoicing and payment history, automatic payment portal configurations and internal support cases to answer customer inquiries.

Essential Functions

• Contact customers via phone or email in portfolio to secure payment.
• Maintain collection plan tasks daily to manage past due accounts.
• Follow up on payment arrangements and settlements
• Provide overview of customer balances to senior leadership and recommendation of next steps.
• Advocate customer needs/issues cross-departmentally.

Additional Criteria

• Maintain compliance with lnovalon's policies, procedures and mission statement.
• Fulfill those responsibilities and/or duties that may be reasonably provided by lnovalon for the purpose of achieving operational and financial success of the Company.
• Uphold responsibilities relative to the separation of duties for applicable processes and procedures within your job function.
• We reserve the right to change this job description from time to time as business needs dictate and will provide notice of such.

Qualifications

• Associate’s Degree (A.A.) in accounting, finance or business administration or equivalent experience
• Less than 1 Year of customer service experience
• Less than 1 Year of call center experience
• of collections experience