Accounts Receivable Collections Specialist

Engrain builds map-based tech that’s redefining how real estate works. Our interactive, unit-level maps and powerful data integrations help over 1,000 companies—and 20,000 properties—to make smarter decisions, streamline leasing, and deliver better renter experiences. From prospect to renewal, our products give properties a spatial brain and a visual edge when it comes to property marketing and management. And it’s working: our churn rate is just 5%, and we’ve been putting up double-digit growth numbers every year.

We’re not your typical proptech company. We move fast, we stay curious, and we don’t do stale or corporate fluff. Backed by successful Seed and Series A rounds, we’re entering a phase of serious scale.

As the Accounts Receivable Collections Specialist, you'll be the driving force behind keeping our receivables current and our customer relationships healthy. Your two priorities are simple to state and demanding to execute well: pursue overdue accounts with persistence and professionalism, and resolve billing questions so our customers can pay with confidence. You'll work through our aging report, reach out to the right billing contacts, untangle the reason behind every past-due balance, and see each account through to payment.

This is a temporary role with an initial period of three months, ideal for an experienced collections professional who can hit the ground running, take ownership of a portfolio of accounts from day one, and make a measurable dent in outstanding receivables. If you're organized, tenacious, and know how to have a firm-but-friendly conversation about money, we'd love to talk.

What you'll do...

• Collections & Overdue Accounts: Own the collections process for your assigned portfolio. Proactively pursue past-due balances through phone, email, and other outreach, following up consistently and escalating appropriately to secure timely payment.
• Customer Relationship Management: Handle every collections conversation with professionalism and care, protecting the customer relationship while advocating for timely payment.
• Aging & Reporting: Monitor the accounts receivable aging report, prioritize outreach by risk and balance, and provide regular status updates on collections progress and problem accounts.
• Data Integrity: Maintain accurate and consistent customer, invoice, and payment data across our critical systems—NetSuite and Salesforce.
• Billing Question Resolution: Serve as a responsive point of contact for customer billing inquiries. Research and resolve questions about invoices, charges, and account balances quickly and clearly so payments can be processed.
• Dispute & Discrepancy Resolution: Investigate the root cause of disputed or unpaid invoices, coordinate with internal teams to correct errors, and drive each dispute to resolution.
• Payment Application & Reconciliation: Ensure payments are accurately applied and account balances reconcile. Flag and resolve mismatches between what was billed, what was paid, and what our systems reflect.

What you offer us...

• 2+ years of accounts receivable and collections experience, ideally in a SaaS or subscription-billing environment
• A track record of professionally and effectively recovering past-due balances
• Comfort and confidence handling collections conversations—firm, courteous, and persistent
• Experience with NetSuite and Salesforce (or comparable ERP/CRM systems)
• Strong bookkeeping fundamentals with a focus on accounts receivable
• Superior attention to detail and accuracy across multiple software systems
• Excellent customer service and communication skills, both written and verbal
• Fastidious and organized, with the ability to manage a high volume of accounts simultaneously
• A proactive, problem-solving mindset and the ability to work independently and take ownership of a dedicated portfolio
• Bachelor's degree preferred
• Availability to start promptly and commit to the full initial contract period

What we offer you...

• Salary Disclosure for Colorado: hourly rate of $22.00 - $25.00. Final offer amount is determined by factors including years and depth of candidate’s experience, certifications, and skill set alignment to the job requirements
• 100% coverage of employee’s health, dental and vision insurance with basic plan
• Dog-friendly office
• On-site amenities including a professional fitness center, flexible & modern workspace, coffee bar, happy hour taps & team member lounge

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.