Accounts Receivable Clerk

TWR Canada is seeking a detail-oriented and service-minded Accounts Receivable Clerk to join our team in a full-time (40 hrs/wk) capacity. This role plays a vital function in ensuring the faithful stewardship, administration, and reconciliation of donor contributions while fostering meaningful relationships with ministry partners, supporters, volunteers, and guests. 

Serving as both Accounts Receivable Clerk and Receptionist, this individual will provide professional financial administration and genuine Christ-like care to supporters that strengthens giving confidence, promotes operational excellence, and advances the ministry's mission of sharing the Gospel through media. 

The Accounts Receivable Clerk is responsible for the accurate processing, recording, reconciliation, and administration of all charitable contributions, receivables, and giving records. This individual ensures the integrity of financial and constituent data across multiple systems while cultivating positive meaningful relationships through responsive communication, compassionate service, and Christ-centered engagement with ministry partners. 

Success in this role is measured not only by financial accuracy and regulatory compliance but also by the quality of donor relationships, supporter retention, and the overall ministry experience provided to those who invest and engage with TWR Canada. 

The ideal candidate combines strong administrative and financial skills, exceptional attention to detail with a high degree of discretion, and a commitment to serving within a Christian ministry environment.  

Type:  Permanent, full-time role (40 hrs/week)

Location: London, Ontario (in-office role)

Reports to: Director of Finance & Administration

Salary: $42,500-$52,500 annually, based on experience, plus benefits

Application Deadline: July 17, 2026, or until filled (applications to be reviewed on a rolling basis)

KEY RESPONSIBILITIES:  

 Accounts Receivable & Financial Administration 

• Administer the full accounts receivable cycle for charitable contributions, pledges, recurring commitments, event revenue, and receivables. 

• Process, record and reconcile financial transactions received through multiple channels-- mail, online, phone, EFT, pre-authorized giving, and events-- with a high degree of accuracy and attention to detail, ensuring timely allocation of funds and consistency across DonorPerfect, QuickBooks, banking records, and related financial systems 

• Process adjustments, refunds, corrections, and donor account updates 

• Prepare and issue official donation receipts and acknowledgements in compliance with CRA guidelines and organizational standards. 

• Monitor receivable aging, recurring commitments, outstanding balances, and returned payments, initiating appropriate follow-up activities. 

• Investigate and resolve accounts receivable discrepancies, providing timely and professional assistance to donors and internal stakeholders. 

• Support month-end and year-end closing activities, reconciliations, audit preparation, and financial reporting requirements. 

• Maintain accurate database records and ensure data integrity across the CRM, accounting, and banking systems. 

• Ensure compliance with CRA regulations, accounting standards, internal controls, and organizational policies governing charitable receipting and financial stewardship. 

• Identify opportunities to strengthen financial controls, improve efficiency, and enhance receivable management processes. 

Database Administration & Reporting  

• Prepare regular reports on accounts receivable aging for Finance, Development, and leadership teams as needed providing insights to support decision-making. 

• Create, update, and manage donor profiles, communication preferences, and account details. 

• Run data verification reports to identify discrepancies, duplicate records, or missing data. 

• Maintain and update database coding structures and receipting records to support reporting and system integration. 

• Support donor segmentation and mailing lists for campaigns, appeals, and events  

Donor/Customer Focused Engagement  

• Serve as a trusted point of contact for inquiries responding by phone or email in a timely, professional, and compassionate manner or directing their requests appropriately. 

• Strengthen relationships with donors communicating effectively and accurately regarding account activity, receipting, inquiries, and special billing situations. 

• Demonstrate exceptional stewardship by ensuring every interaction reflects gratitude, integrity, and Christ-centered service. 

• Help supporters in understanding the impact of their partnership and the role they play in advancing Gospel outreach around the worldwide 

• Regularly pray with and encourage ministry partners, providing spiritual care that deepens their connection to the mission and vision of the organization. 

  Collaboration and Cross-Functional Support  

• Troubleshoot system issues and improve workflows in consultation with the IT/IS Admin, Special Projects Tech and the Finance Manager. 

• Collaborate with Finance, Development, and IT, and Marketing/Communication teams to ensure seamless administration and reporting processes.  

• In coordination with the Development and Communication teams assist with fundraising campaigns, donor retention initiatives, ministry events and seasonal communication pieces that foster meaningful supporter experiences that promote confidence, loyalty, and long-term ministry engagement 

• Actively participate in ministry prayer times, devotions, and team activities that cultivate spiritual unity and enhance organizational culture   

Since no job description can encompass all duties that may be , we expect all TWR Canada team members to occasionally carry out other responsibilities broadly consistent with those listed in their position description. 

QUALIFICATIONS 

Spiritual Alignment 

• Demonstrated alignment with TWR Canada’s Statement of Faith, mission and core values 

• Spiritually mature Christian with an evident love for God and people 

• Demonstrated commitment to personal and corporate prayer as a vital part of the ministry culture and decision-making process, including leading and participating in prayer, devotions and spiritual rhythms of the organization 

Education & Experience 

• Minimum 3–5 years’ experience in accounts receivable, donation processing, finance administration, or donor database administration, preferably within a nonprofit or ministry environment 

• Post-secondary diploma or certificate in accounting, administration, business, finance, or a related field preferred 

• Experience processing high volumes of financial transactions with strong attention to detail and accuracy 

• Familiarity with donor management systems and CRM platforms, preferably DonorPerfect 

• Experience working with accounting software such as QuickBooks is considered an asset 

• Knowledge of CRA receipting standards and nonprofit financial practices is an asset 

• Proven ability to handle confidential and sensitive information with discretion 

• Strong reconciliation, data entry, and record management skills 

• Excellent phone and interpersonal communication skills with a professional and compassionate approach 

Other 

• Ability to work extended hours during peak periods, 2-3 times per year, if needed 

• Current clear Criminal Record Check 

• Legally entitled to work in Canada 

WORK ENVIRONMENT 

This is a permanent, full-time position (40 hours per week) based in London, Ontario.  The role follows core business hours, Monday to Friday, 8:30 am to 5 pm.  Occasional evening or weekend hours may be  for TWR events.  The desired start date is as soon as possible. 

COMPENSATION & BENEFITS 

The salary range for this position is $42,500–$52,500 per year, based on education and experience. Benefits include: 

• 
  Dental, extended health, life insurance, and an Employee Assistance Program (EAP) 
• 
  RRSP contributionsavailable after the eligibility period
• 
  Three weeks of vacation per year, pro-rated based on start date

HOW TO APPLY 

Interested candidates should submit a combined PDF of their résumé and cover letter, outlining their experience and alignment with TWR Canada’s mission and values. Applications without a cover letter will not be considered. Follow this link to apply:   

Applications will be reviewed on a rolling basis. The deadline to apply is July 17 2026, or until the position is filled. 

 BONA FIDE OCCUPATIONAL REQUIREMENTS

The following are considered to be bona fide occupational requirements of this position.

Faith: as TWR Canada is a faith-based organization working primarily with Christians and those promoting the Christian faith, the person who holds this position must possess a sincere and enduring Christian faith that aligns with our organization’s faith statement. They must be regular attendees of a local Christian community. Annual signing of the statement of faith is required to remain in this position.

A Christian Lifestyle: for similar reasons as above, the individual must have a lifestyle consistent with biblical Christianity. Annual signing of the Lifestyle statement is required to remain in this position.

ABOUT TWR CANADA:

Founded in 1973, TWR Canada's mission is to assist the Church in making disciples of all people by sharing Christ through media around the world. Partnering globally and locally, TWR Canada facilitates, creates and supports Christian programming, discipleship resources, and dedicated missionaries, spreading the message of Jesus Christ through radio broadcasts, digital platforms, and face-to-face engagements. TWR Canada impacts lives for Christ through meaningful connections and transformative communications.