Accounts Receivable Clerk

The Broadlawns Medical Center campus includes an acute care hospital, primary and specialty care clinics, urgent care and emergency services, lab, radiology, dentistry, inpatient and outpatient mental health, crisis team, and community-based behavioral support services. Broadlawns accepts all forms of insurance and its approach to healthcare and quality outcomes earned a Level 3 rating from the National Committee for Quality Assurance, the highest achievable status for a medical delivery model.

We are a safety net hospital and our Patients are our North Star! With a dedicated staff of over 160 physicians and 1,600 employees, Broadlawns Medical Center ensures that our community has access to high quality healthcare that is coordinated, compassionate and cost-effective. We provide our employees a top-rated benefits package, supportive work culture, and more! 

Accounts Receivable Clerk

GENERAL DESCRIPTION

The Accounts Receivable (AR) Clerk is responsible for processing incoming and outgoing correspondence and claims within the Patient Financial Services (PFS) department on behalf of Broadlawns Medical Center (BMC). The AR Clerk must follow developed procedures and prioritize workflow to ensure all internal and external correspondence is addressed and/or distributed in a timely and accurate manner.

CHARACTERISTIC DUTIES

• Process all incoming mail and distributes to the appropriate staff.
• Process and mails daily paper claims submission.
• Process all incoming claim requests from attorneys, payer audits and third party payers.
• Collaborate with various BMC staff to coordinate all requests for claims and medical records. Review and resolve claim hold edits to ensure electronic claims are submitted appropriately and timely.
• Review and resubmit low level denied claims.
• Responsible for all document scanning requests and providing useful information to streamline work processes.
• Ensure compliance with BMC and PFS policies and procedures.
• Other duties as assigned.

PEFORMANCE STANDARDS

• Work effectively with the team to maintain gross A/R days at or below established levels.
• Attends and participates in related annual training and hospital-wide compliance training.
• Complete all requests for information within 5 days.
• Process all correspondence within 3 days. 
• Promotes teamwork and cooperation by actively searching for solutions to problems.
• Demonstrates service excellence in all communications.
• Maintains patient confidentiality in accordance with established policy and procedure.

MINIMUM QUALIFICATIONS

• High school diploma or GED.
• Exceptional written and verbal communication.
• Customer service experience.