Accounts Receivable & Trade Specialist

Darigold is seeking a motivated and dedicated Accounts Receivable & Trade Specialist with a passion for accuracy and customer service to join our team. The Accounts Receivables and Trade Specialist will work as a key member of the Shared Accounting Services team. This is a Full Time Hourly position.

This position will help ensure timely collection of past due receivables on customer accounts along with accurate and timely review and recording of customer deductions aligned to company policies.  This role will also partner with Sales, Customer Service, Marketing, Distribution, Warehousing, Plant, Finance, Accounting and IT teams working accounts receivable, trade and non-trade projects, systems, analysis, month-end and year-end close.

Darigold is the fifth largest dairy cooperative in the United States based on milk volume, and one of the largest privately held organizations headquartered in the state of Washington. Since 1918, our producers have taken pride in producing dairy products with unsurpassed quality. Today we are one of the nation's largest agricultural cooperatives, producing over 8.5 billion pounds of milk every year. Through innovative technology and our efficient, flexible production capabilities, we deliver value-added products and customer-driven solutions. Darigold is now known throughout the world for bringing fresh, wholesome dairy products and ingredients from the Northwest to people all around the globe.

What You Will Do:

• Partner with Sales, Customer Service and other internal departments to resolve customer payment issues, billing discrepancies, deductions, and past-due balances.
• Manage collection activities by contacting customers, securing payment commitments, following up on outstanding invoices, and documenting collection efforts.
• Take ownership of assigned accounts to proactively drive timely payment by identifying payment barriers, coordinating resolutions, and maintaining regular customer communication.
• Review customer account information to resolve payment discrepancies and ensure account records are accurate, complete, and up to date.
• Monitor accounts receivable aging reports and escalate delinquent accounts as appropriate.
• Review and research customer deductions, short payments, and disputed invoices to facilitate timely resolution in accordance with company policies.
• Monitor EDI, customer portals, and email invoicing to ensure invoices are successfully delivered and processed.
• Prepare and distribute customer invoices, account statements, and other accounts receivable documentation as required.
• Respond promptly and professionally to internal and external inquiries regarding invoices, account balances, payment status, and account activity.
• Review and process manual credit and debit memo adjustments accurately within the system.
• Assist in reviewing customer credit status, receivable balances, and payment trends to support credit hold release decisions.
• Maintain accurate records of customer communications, payment activity, and account status updates.
• Identify opportunities to improve accounts receivable processes, reporting, and collection effectiveness.
• Provide high-quality, professional customer service to both internal and external customers.
• Provide departmental backup support as needed.

What You Will Bring:

• Bachelor of Science degree in business, finance, accounting, or equivalent education/experience related field is preferred
• Minimum 3 years of experience in Accounts Receivables required
• 3+ years of experience in the Consumer Product Group, Wholesale and/or Retail industries strongly preferred
• Trade system and trade management/deductions experience strongly preferred
• Knowledge of basic accounting principles and internal controls preferred
• Strong understanding of business, business processes, and various systems to enable business decisions
• Knowledge of Oracle Fusion (Cloud) or other large ERP system

Leadership

• Creates an environment that encourages and rewards teamwork and collaboration, both internally and externally; seeks different points of view and perspectives
• Methodical and effective problem solver, implements solutions to address root cause problems
• Strong analytical and reconciliation skills; invests time and energy into learning
• Ability to prioritize, independently manage workload and keep up with a dynamically changing company

Communications

• Strong written, oral, and facilitation skills
• Excellent listener and empathetic to individuals concern and direct necessary follow-up actions
• Relates to others with candor, openness, and transparency building trust across multiple stakeholder groups and demonstrated ability to influence at all levels of the organization
• Ability to share learning with others; conveys information in understandable terms at all levels of the organization
• Tactful communication in resolving issues/discrepancies

Technical Capability

• Strong competence and technical skills of Accounts Receivable, Collection, and Trade Spend integrated systems and processes
• Ability to integrate and interpret disparate sources of data using a broad range of analytical data tools
• Strong skills with Microsoft Excel, Word, and PowerPoint

Personal and Social Competence

• High integrity, promoting trust in all actions
• Creative and change-oriented; high degree of curiosity
• Highly motivated and results driven
• Self-starter; strong initiative
• Excellent organizational skills
• High degree of accuracy and attention to detail
• High quality of work output
• Ability to travel as business needs require

Benefits of Working at Darigold:

We understand that as an employee, benefits that support you and your family in and out of work are important. We’re proud to offer eligible positions a competitive total rewards package that includes:

• 401k with competitive employer matching
• Comprehensive medical, dental & vision benefits
• Employer paid life & disability coverage
• Paid time off and paid holidays
• 8 weeks paid parental leave
• Education assistance
• Employee assistance program
• Flexible hybrid working arrangement where it applies (up to 1 day/week after initial 90 days and approval by hiring manager and HR)
• Compensation range: $25.72/hour - $38.59/hour (individual wage based on previous experience, knowledge and skills)

Our Commitment to Diversity:

Achieving our vision to Lead Dairy Forward requires cultivating and supporting a team with varying backgrounds, experiences, and perspectives. We are committed to providing a workplace based on mutual respect where all employees feel included and can bring their best and authentic selves to work every day. We are proud to be an Equal Opportunity Employer and Affirmative Action Employer. We welcome all qualified applicants without regard to race, color, national origin, sex, gender identity and expression, age, sexual orientation, veteran status, disability, marital status, creed, religion, genetic information or any other characteristic protected by federal, state, or local law. As a condition of employment applicants offered a role will be required to successfully pass our pre-employment background screen, receive a negative drug screen result & confirm eligibility to work in the U.S. We participate in E-Verify - please follow the links for details, English / Spanish & view our Right to Work Statement, English / Spanish.