Accounts Receivable Analyst

Company Overview

NWN is the leading AI-powered technology solutions provider for North America’s most innovative public and private organizations. For more than 30 years, NWN has helped over 6,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions.

The company’s proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients’ most demanding technology needs. NWN is a high-performance, high-integrity team of 1,200+ experts committed to a customer-obsessed culture, earning an 80+ Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a ‘Best Place to Work’ with an 80+ Employee Net Promoter Score. For more information, visit: NWN.ai.

Responsibilities

• Analyze, monitor, and maintain an assigned customer account portfolio.
• Provide customers with account reporting, invoices, and statements to support timely payment.
• Review account balances after payments are applied and generate necessary adjustments, overpayment notifications, refund requests, and secondary billing as needed.
• Notify the Senior Manager of any potential loss and recommend account adjustments or balances for write-off to senior management.
• Reduce delinquency for assigned accounts.
• Discuss transactions with customers and provide research and reconciliation as required.
• Enlist the efforts of Sales and senior management when necessary to accelerate the collection process.
• Resolve customer credit requests, short payments, and account discrepancies.
• Collaborate with internal teams to facilitate payment on customer accounts.
• Respond promptly to correspondence and internal and external customer needs.
• Prioritize and manage multiple tasks.
• Maintain accurate, organized, and detailed account records.
• Apply strong analytical and decision-making skills to account issues.
• Demonstrate a strong work ethic, positive attitude, and accountability.
• Performs other duties as assigned.
• Complies with all policies and standards.
• Demonstrated comfort with adopting emerging AI tools and technologies to optimize processes, improve collaboration, and drive operational effectiveness.

Qualifications

• Associate’s Degree (AA) in Business Administration, Accounting or Finance or comparable experience Preferred
• Experience analyzing, monitoring, and maintaining customer account portfolios.
• Experience reviewing account balances, payments, adjustments, refunds, and billing activity.
• Experience researching and resolving short payments, credit requests, and account discrepancies.
• Experience communicating with customers and internal teams to support timely collections.
• Strong written and oral communication skills.
• Excellent customer service skills.
• Advanced proficiency in Microsoft Office.
• Ability to work independently and with team members across the department and company.
• Strong analytical and decision-making skills.
• Ability to research and reconcile customer account transactions.
• Ability to prioritize and manage multiple tasks.
• Strong organizational skills and attention to detail.
• Positive attitude, strong work ethic, and accountability.
• Ability to collaborate with internal and external stakeholders.

Remote: Job duties are performed from the employee’s home home or another approved remote location. Remote employees are expected to maintain productivity, communication, and availability during agreed-upon working hours, in alignment with company policies.

Requires Travel - Yes

At NWN, we provide a comprehensive benefits package to support your well-being in and out of work. This includes medical, dental, and vision plans, Health Savings Account (HSA) and Flexible Spending Accounts (FSAs), income protection through disability and life insurance, and a 401(k) with company match. Enjoy unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible employees, employee discounts, and access to our Employee Assistance Program (EAP). Additional offerings include accident, critical illness, long-term care, and hospital indemnity coverages, legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, charitable donation matching, and allowances for eligible roles. Join a team that values the health and wellbeing of all our employees!

All offers of employment at NWN are contingent upon the successful completion of a comprehensive background check. This process ensures a safe and secure work environment for all employees.

NWN is an Equal Opportunity Employer: NWN provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.