Accounting Manager, Order-to-cash

Job Summary: The Accounting Manager will lead the order-to-cash function for the Trucking division. This role owns the management of the entire billing and collections cycle from converting completed loads into accurate, timely invoices to cash application and resolution of past due balances. Beyond day-to-day management, this Accounting Manager is responsible for safeguarding the integrity of our accounting operations: documenting, enforcing and continuously improving processes and controls that keep revenue accurate and cash flowing. A qualified candidate brings hands-on accounting knowledge, people leadership experience and a process improvement mindset. 

Duties and Responsibilities:

• Team Leadership
  • Supervise, coach and develop the billing and collections team, setting clear, measurable performance expectations and individual goals.
  • Manage workload distribution, staffing, and training to maintain coverage and consistent service levels.
  • Build a culture of accountability and responsiveness to internal & external stakeholders.

• Billing & Collections
  • Oversee accurate and timely invoices, ensuring linehaul, fuel surcharge and accessorial charges are billed in accordance with customer agreements and confirmations.
  • Manage the collections function, aging, and own targets.
  • Direct the team’s outreach cadence on outstanding balances and personally manage escalations on high-value or aged accounts.
  • Lead resolution of billing disputes or shortpays in coordination with operations, sales and customers.

• Accounting Operations, Process & Controls
  • Maintain and enforce SOPs across the O2C cycle, ensuring the consistent adherence to processes.
  • Identify gaps, bottlenecks and manual workarounds and lead initiatives to streamline and automate billing and collection workflows.
  • Establish and report on KPIs (billing accuracy, DSO, aging) and use data to drive improvement.
  • Support month-end close activities related to AR and revenue.
  • Serve as a key liaison between accounting and operations to ensure data flow from TMW into billing is accurate and complete.
  • Support external audit requests with documentation and analysis.

Knowledge, Skills and Abilities Needed:

• Associates Degree in Finance or Accounting.
• 5+ years of progressive accounting experience with a focus on billing & collections.
• 2+ years of direct supervisory or team leadership experience.
• Strong understanding of accounts receivable, cash application and revenue processes.
• Demonstrated ability to improve processes and controls.
• Proficiency with ERP/accounting systems.
• Excellent verbal and written communication skills.

Preferred Qualifications:

• Bachelors Degree in Finance or Accounting
• Experience within freight billing
• Hands-on experience with TMW transportation management system and/or EDI invoicing.
• Familiarity with freight-specific billing components (fuel surcharge programs, accessorials) and factoring relationships.
• Experience supporting month-end close in a high-volume billing environment.

What Success Looks Like in This Role:

• Within the first year, this leader will have become the go-to point of accountability for billing and collections. They will have built on what’s already working and made measurable improvements to DSO. They will have standardized billing processes with fewer one-off exceptions so the function is well-documented, repeatable and positioned to take advantage of automation.