Success Factors

Responsibilities

• Process client payrolls, ensuring accuracy, compliance, and timely delivery
• Manage daily ACH transactions and maintain compliance with payment schedules and tax impounds
• Actively participate client discovery, kick off and implementation calls and perform analysis of client needs
• Conduct new hire reporting procedures in both iSolved and the state website, possibly having to research and register on the clients behalf
• Register clients for state accounts, such as Unemployment and state tax registration
• Perform client onboarding activities, including adding client, employee, and wage information into iSolved
• Handle prior balance entries and reconciliations during the implementation of new payroll systems
• Integrate 401(k) contributions and manage related reporting and compliance
• Conduct backend new hire reporting and process ACH payments
• Monitor the payroll inbox and respond to client inquiries and requests

• Provide support to the HRIS specialist team in troubleshooting client payroll issues and HRIS-system issues
• Participate in client discovery and implementation meetings, offering insights and analysis
• Collaborate on data collection and template creation for client information imports
• Audit and reconcile imported data to ensure accurate parallel payroll runs
• Troubleshoot and test errors within the payroll system, ensuring data integrity
• Analyze client data submissions for HRIS system translation and optimization
• Support internal and external client training, provide demos, and ensure ongoing client satisfaction
• Assist with insurance and workers' compensation audits by gathering necessary information
• Participate in iSolved trainings and contribute to the documentation of payroll processes
• Any other duty as needed to drive to the vison, fulfill the mission, and abide by the values of this organization

People Management and Relationships

• Serve as a primary payroll contact for clients, establishing trust and ensuring that their needs are met with professionalism
• Work collaboratively with team members, maintaining open communication and providing updates on payroll processing and troubleshooting statuses
• Engage in a supportive role, assisting colleagues with knowledge sharing and contributing to a team-oriented environment

Business Growth

• Support the expansion of payroll services through excellent client service and participating in demonstrations that showcase the team’s HRIS capabilities
• Contribute to the acquisition of new clients by ensuring seamless payroll integrations and supporting the client onboarding process

Qualification

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills, and/or Ability

• Strong understanding of payroll processing, including tax regulations, timing considerations, and special pay scenarios (e.g., bonuses, special pay runs)
• Proficiency in HRIS platforms (iSolved preferred) and familiarity with third party vendors for data analysis and reporting

• Excellent communication skills, with the ability to effectively interact with clients and colleagues
• Detail-oriented with a strong focus on accuracy and quality control in all aspects of payroll
• Proficient in all Microsoft Office applications and Zoom
• Proficient in setting priorities, managing multiple projects, overcoming obstacles, and utilizing organizational skills to accomplish tasks quickly

Education, Experience and Certifications

• Associates or Bachelor’s degree in accounting, finance, HR, or a related field, with a strong emphasis on payroll and tax regulations
• Minimum of 2 years of experience in payroll and payroll taxes
• Certified Payroll Professional or Fundamental Payroll Certification preferred
• Must have a valid driver’s license

Essential Functions

• Ability to work in a stationary position and use a computer for extended periods of time
• Adequate manual dexterity to operate standard office equipment such as computers, telephones, and printers
• Capability to read and understand information presented on a computer screen and in written documents
• Must be able to communicate effectively with clients and team members in person, over the phone, and through electronic correspondence
• Flexibility to attend in-person meetings or training sessions as required, which may involve travel and overnight stays
• Ability to accommodate a flexible work schedule, including potential for work outside of standard business hours to meet client needs
• Ability to lift 20 lbs
• Ability to bend, kneel, twist, or reach out
• This job description is subject to change at any time and employee will be given additional responsibilities as assigned

Salary Range: