Volunteer Engagement and Training Senior Coordinator, Tax Help Colorado

Mile High United Way is excited to announce an opening for a Volunteer Engagement and Training Senior Coordinator. We believe in keeping equity at the heart of our work. That starts from within, including intentional application of diversity, equity and inclusion practices that guide how we operate and work within the communities we serve. Ideal candidates have a personal commitment and connection with our mission, vision, and values as seen in our Annual Reports.

Position Title: Volunteer Engagement and Training Senior Coordinator, Tax Help Colorado
Status: Exempt, Full-Time
Salary: $57,784.22
Benefits: Our benefits package includes 100% employer-paid premiums on employee only health, dental, and vision plans; 3-6% employer contributions to 401(k); FSAs, employer-paid life/AD&D/LTD insurance; generous PTO, EIB, and holiday benefits; paid parental leave; paid sabbatical leave; EAP; tuition reimbursement program; professional and growth and development opportunities; discounted pet insurance; inclusive bereavement leave; free underground parking; and free electric vehicle charging station.
Location: Primarily based out of our Denver office at 711 Park Ave W, Denver, CO 80205. 3 days/week in office, 2 days/week remote
COVID-19 Vaccination: Providing your COVID vaccination card is optional.

In accordance with the Colorado Equal Pay for Equal Work Act, the expected salary for this position is $57,784.22 annually. In an effort to increase equity and to avoid unfair bias historically associated with salary negotiations, we do not participate in salary negotiations outside of this stated starting salary range.

How You'll Help

For many Colorado families, their tax refund represents the largest single payment they receive each year. Tax Help Colorado helps low- and moderate-income Coloradans to file accurate tax returns and claim eligible deductions and credits that can support financial stability and long-term economic mobility.

The Senior Coordinator, Volunteer Engagement & Training leads the coordination and continuous improvement of volunteer engagement, training, and communication systems for Tax Help Colorado statewide. This position is responsible for designing and facilitating volunteer learning experiences, supporting recruitment and retention efforts, and managing volunteer communication strategies. The role also supports the onboarding and cultivation of corporate volunteer opportunities and partnerships to expand community engagement and volunteer participation. Additionally, this position supports volunteer data tracking and engagement management through Salesforce and related platforms.

This role serves as a key operational partner in strengthening volunteer readiness, enhancing volunteer experience, and supporting year-round engagement strategies that sustain and grow the Tax Help Colorado volunteer network.

Essential Responsibilities

Volunteer Training & Development

• Achieve Advanced IRS tax law certification annually.
• Lead the design, development, coordination, and facilitation of volunteer training programs for Tax Help Colorado.
• Create and maintain training materials, facilitator guides, operational resources, and volunteer support documentation.
• Facilitate in-person and virtual volunteer training throughout the year, including fall and winter tax training programs.
• Manage and support learning pathways within the program's Learning Management System (LMS), including course assignments, user support, tracking, and reporting.
• Evaluate training effectiveness and recommend improvements to strengthen volunteer readiness, retention, and engagement.
• Support onboarding and ongoing development opportunities for volunteers, site coordinators, and partner organizations.

Volunteer Engagement & Communications

• Develop and maintain volunteer communication systems to ensure consistent, high-touch engagement throughout the volunteer lifecycle.
• Create and distribute volunteer newsletters, announcements, updates, and engagement communications.
• Support social media and outreach efforts related to volunteer recruitment, training, recognition, and storytelling.
• Plan and coordinate volunteer appreciation and recognition efforts and annual kickoff event.
• Conduct volunteer surveys and engagement evaluations to assess volunteer experience and identify opportunities for improvement.
• Build strong relationships with volunteers, students, educational institutions, and community partners.

Volunteer Recruitment, Corporate Engagement & Management

• Support statewide volunteer recruitment efforts through partnerships with colleges, universities, companies, and community organizations.
• Support the onboarding, cultivation, and engagement of corporate volunteer partnerships and opportunities.
• Coordinate communication and engagement strategies for corporate volunteer groups and community partners.
• Track volunteer recruitment, onboarding, engagement, and retention metrics using Salesforce and other volunteer management platforms.
• Maintain accurate volunteer records, participation tracking, and reporting systems.
• Support operational coordination related to volunteer placement, scheduling, and site readiness.
• Assist in developing strategies to expand and diversify the volunteer pipeline.

Program Operations & Support

• Support Tax Help Colorado staff in implementing program operations and maintaining high-quality volunteer-supported tax sites.
• Serve as a site coordinator at various drop-off, DIY, traditional, and virtual tax sites during tax season.
• Provide customer service support to volunteers, partners, and taxpayers during and outside of tax season.
• Assist in the creation and maintenance of tax site operational materials and volunteer resources.
• Visit tax sites to evaluate volunteer experience and operational effectiveness.
• Prepare reports and dashboards to support program planning, evaluation, and future projections.
• Ensure high-touch communication with volunteers, community partners, and program stakeholders.

Additional Responsibilities

• Support cross-departmental initiatives and organizational engagement opportunities.
• Participate in continuous improvement efforts related to volunteer systems, communications, and operational processes.
• Stay current on best practices in volunteer engagement, adult learning, training facilitation, and community-centered service delivery.
• Represent Tax Help Colorado at community meetings, training, volunteer events, and partner engagements.
• Other duties as assigned.

What You'll Need: Education, Experience, and Skills

• Bachelor's degree or equivalent experience required.
• Minimum 3–5 years of experience in volunteer engagement, training coordination, adult learning, program operations, or related nonprofit work.
• Experience designing and facilitating training programs or curriculum required.
• Experience working within a Learning Management System (LMS) strongly preferred.
• Experience managing volunteer communications and engagement strategies preferred.
• Experience with Salesforce or similar CRM/database systems preferred.
• Experience supporting corporate volunteer engagement or community partnerships preferred.
• Bilingual (English/Spanish) strongly preferred.
• Previous experience with tax preparation or VITA programs preferred.

Specials Skills/Knowledge:

• Strong facilitation, presentation, and training development skills.
• Excellent project management and organizational abilities with strong attention to detail.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong written and verbal communication skills.
• Demonstrated ability to build relationships and engage diverse groups of volunteers and community partners.
• Strong customer service orientation and commitment to community-centered work.
• Experience analyzing volunteer data, engagement trends, and program metrics preferred.
• Commitment to social and economic justice and equitable access to services.

Computer Skills:

• Proficient in Microsoft Office Suite including Word, Excel, PowerPoint, and Outlook.
• Experience with Salesforce, volunteer management systems, Learning Management Systems (LMS), and tax software preferred.
• Familiarity with digital communication platforms, email marketing tools, and social media platforms preferred.

Working Environment: Approximately 40% office-based and 60% community-based work including travel to local meetings, trainings, outreach events, and tax sites depending on seasonal needs.

Physical Activities: May be required to lift up to 20lbs. Ability to provide personal transportation required.

Ready to apply? If you are on Mile High United Way's website, you can apply by completing the information in the "Apply Now" box. If you're on a job board, you can apply through the job board or by visiting the Careers page of our website.

This posting is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.

Mile High United Way is an Equal Opportunity/Affirmative Action Employer. As an Equal Opportunity Employer, we do not discriminate on the basis of age, race, sex, sexual orientation, gender identity, gender expression, color, religion, national origin, disability, genetic information, or any other status protected by federal, state or local law.

Mile High United Way does not charge applicants for any step in the hiring process, nor do we request any financial information until the time of hire.

We will endeavor to make reasonable accommodations for otherwise qualified applicants who have disabilities which hinder their ability to complete the application process. Please contact us at 303-433-8383 to request accommodation in the application process.

We use e-Verify to verify the identity and employment eligibility of all persons hired to work.