Vendor Payroll Manager

Job Description: Vendor Payroll Manager 

Remote | Full-time, exempt | Reports to the Chief Experience Officer (CXO) | Travel as needed 

About the Role

As Vendor Payroll Manager, you’ll lead our Settlement Team, which processes payments to 1099 independent contractors (settlements) on behalf of our clients through the Openforce platform - the leading integrated cloud software suite for the independent contractor community. Your job is to make sure every client submission is completed accurately and that contractors are paid on their target date. You’ll be the team’s go-to expert on settlement processes, and you’ll coach and develop team members through one-on-ones, performance goals, and reviews. You’ll also build strong client relationships and resolve settlement concerns quickly, so transactions run smoothly and clients stay satisfied. 

What You’ll Do

• Lead the day-to-day operations of the Settlement Team and serve as the escalation point for client settlement issues, both internally and externally. 

• Monitor client settlement submissions and make sure the team acts on them on time. 

• Review processed settlements and newly configured deductions for quality, find the root causes of errors, and put fixes in place to reduce manual mistakes. 

• Identify and lead improvements to outdated or inefficient settlement processes, internally and with clients, to streamline submissions and reduce errors. 

• Ensure a smooth handoff from Implementation to the Settlement Team after client enrollment and onboarding. 

• Build strong internal working relationships with Client Services, Strategic Account Management, Accounting, Product, and Engineering. 

• Partner with our Strategic Account Managers on client requests for guidance and best practices and make sure the team gives clients proactive updates. 

• Work with client payroll and accounting staff to align on settlement processes, timing, and reporting. 

• Research and answer a wide range of client questions about payroll practices. 

• Oversee accounts receivable invoicing for settlement activity and lead collection efforts on outstanding balances. 

• Prepare and analyze weekly, monthly, quarterly, and annual settlement reports, identifying trends and insights that inform internal decisions. 

• Represent the Settlement Team in leadership meetings and occasionally meet with executives about changes to settlement schedules or payment methods. 

• Train new team members, add to the knowledge base, and encourage the team to use it. 

• Keep building your product, industry, and systems knowledge. 

What You Bring 

• Clear communication: You speak and write clearly and concisely, and you anticipate the next question. 

• Active listening: You hear people out patiently and can accurately restate their point of view. 

• Problem solving: You define the problem first, look past the obvious answer, and ask others for input. 

• Customer focus: You’re committed to meeting the needs of internal and external customers. 

• Quality focus: You know our products and services in detail, so you can give complete, efficient solutions. 

• Team leadership: You work well with others and help teams learn to work together. 

• Accountability: You follow through on your commitments and deliver what the role requires. 

Requirements

• Bachelor’s degree or equivalent experience 

• 3+ years of front-line management experience leading teams of 5 or more 

• 2+ years of software account management experience 

• Knowledge of accounts receivable processes and customer service principles 

• Intermediate proficiency in MS Office (Outlook, Word, Excel) 

Why Openforce 

We’re a well-established industry leader and a certified Great Place to Work five years running. We have the energy of a start-up, and our values guide how we work: we stay curious, take ownership, excel as a team, show grit when things get tough, and we never stop innovating. 

What we offer: 

• Medical, dental, and vision coverage, plus a 401(k) with company match 

• Paid vacation and holidays 

• Ongoing training and career development 

Ready to help the world work without limits? Apply to join our team today!