About Our Job

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

The City and County of Denver offers a competitive salary commensurate with education and experience. The target hourly range for this position is $22.53 - $26.00/hour based on experience and education.

We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday , 1 wellness day and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

Location

In this position you can expect to work on site at Denver Wastewater Management Monday-Friday from 7:30a.m.- 4:00p.m.

What You’ll Do

The Department of Transportation and Infrastructure (DOTI), through its employees, enhances the quality of life in Denver by efficiently delivering effective, high quality, safe and equitable public infrastructure, and services. For more information, please visit the DOTI website.

DOTI’s Commitment to Equity:

• DOTI is committed to providing attention and resources to the areas, assets and people of the city with the greatest need.  Through equitable contracting, equitable investments, and equitable workforce development.
• DOTI’s culture revolves around four key principles: (1) Invest in Our People, (2) Operate with Discipline, (3) Use Data to Drive Decisions, and (4) Deliver Results.

DOTI’s Solid Waste Management Team is currently hiring a Utility Billing Specialist II. As a Utility Billing Specialist II, you will:

• Processes complex billing for solid waste accounts; processes delinquencies, collections, and late charges. Maintains name changes on billing reports; provides customer data in custom reports and other information to departments.
• Perform extensive map and technical research identifying parcel changes which impact the accounts and charges using Addressing, GIS tools and Assessor information. Research Assessor Split Packets for parcel history which may span over multiple divisions. Work with the Assessor’s and Addressing office to verify parcel/land, parcel numbers, or ownership, and shares information/updates to ensure accurate records.
• Conducts in-depth research to identify changes that can affect utility billing including verification of ownership, re-evaluation of solid waste billing based on changes to Assessor parcel information and address location, demo or construction permits found in Accela.
• Investigates and responds to customer concerns and complaints, including responding to and resolving difficult or sensitive citizen information, municipality inquiries and complaints regarding utility billing transactions.
• Responsible for the data integrity within the billing system, ensuring all data is accurate and up to date, and that multiple fields throughout software program referencing the same information are consistent.
• Educates customers with interpretation and explanation of Solid Waste policy and procedures pertaining to utility billing processes and issues.
• Responsible for educating citizens on the difference between each type of billing and assist with how to make payments.
• Analyzes the type of situation which contributed to the status of charges on the account and determines the correct procedure to address the situation based upon the account history, customer's correspondence and documentation bill to residency and ownership.
• Performs other related duties as assigned.

What You’ll Bring

We are seeking proactive individuals with a commitment to continuous process improvement and a meticulous attention to detail. The ideal candidate for this role should be able to work independently with minimal guidance, while also thriving in collaborative environments.

Our ideal candidate possesses some or all the following experience, skills, and characteristics:

• Prior accounts management (AP/AR), billing, or similar experience
• Customer-Focused: Engages with customers in a friendly, professional manner, efficiently resolves issues, and possesses in-depth knowledge of products and services
• Problem-Solving: Identifies problems; determines accuracy and relevance information; uses sound judgment to generate and evaluate alternatives and to make recommendations.
• Attention to Detail: Ensures accuracy in all aspects of work, from documentation to billing and customer interactions.
• Team Collaboration: Works well with others to achieve shared goals and contribute to a positive work environment.
• Adaptability: Responds well to changes in a fast-paced environment and handles new challenges with flexibility.
• Technical Proficiency: Familiarity with these relevant tools; Salesforce, Microsoft Power BI, Zuora, and Rubicon systems, and additional software necessary to perform duties effectively.

Required Minimum Qualifications

• Education Requirement: Graduation from high school or possession of a GED, HiSET or TASC Certificate.
• Experience Requirement: Three (3) years of technical billing analysis experience which must include accounting and explanation of rules, policies, and regulations.
• Education and Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements.
• License/Certifications: None

Application Deadline

This position is expected to stay open until July 5th, 2026. Please submit your application as soon as possible and no later than July 5th at midnight to ensure consideration.

About Everything Else

Job Profile

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Position Salary Range

Target Pay

Agency

Redeployment during Citywide Emergencies

City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. 

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days’ notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

For information about right to work, click here for English or here for Spanish.