Uro Pharmacy Billing Specialist

We are seeking a detail-oriented and customer-focused UROPharmacy Billing Specialist to join our growing team. This is a fully in-office position—ideal for someone who enjoys working directly with patients and collaborating within a supportive team environment.

This role plays a key part in ensuring patients receive the care and supplies they need, including catheters and medications, while delivering a high level of customer service.

What You’ll Do

• Verify insurance coverage and determine patient responsibility for orders
• Communicate payment expectations clearly and collect patient payments
• Post charges and payments for pharmacy orders
• Review insurance reimbursements to ensure accuracy
• Identify and resolve denied or underpaid claims
• Research claim issues, correct errors, and submit appeals
• Answer incoming calls professionally and assist patients with questions or concerns
• Collaborate with coworkers, providers, and management to resolve issues
• Help maintain an organized and professional pharmacy workspace
• Assist with additional tasks and problem-solving as needed

What We’re Looking For

• Strong customer service skills and a positive, patient-first attitude
• Comfortable working in-office (not remote)
• Basic knowledge of Microsoft Excel (data entry, simple tracking)
• Ability to multitask, problem-solve, and work independently
• Strong attention to detail and organization

Good to Know

• Experience with insurance verification, billing, or medical claims is a plus
• Insurance-related duties can be trained—we’re willing to teach the right candidate
• This role requires critical thinking and the ability to resolve issues effectively

Why Join Us?

• Stable, team-oriented work environment
• Opportunity to learn and grow within healthcare billing and pharmacy operations
• Make a direct impact on patient care and experience

If you’re dependable, detail-driven, and enjoy helping patients while working behind the scenes to solve problems, we’d love to hear from you!