Treasury Management Operations Specialist

Job Function

Interacts with customers to provide a variety of general information in response to inquiries about products and services.

Job Responsibilities

• On-boards new Treasury Management Customers and provides support during the onboarding process.
• Reviews Treasury Management Agreements and documentation for accuracy.
• Monitors email folder and follows up with customers as needed.
• Processes daily requests for documentation, agreement verifications and request for exceptions and modifications as necessary.
• Provides Automated Clearing House (ACH) support and business online banking origination support.
• Performs account corrections with the Federal Reserve and manages and reports abandoned funds in accordance with state requirements.
• Assists business online banking customers with password resets, reporting modules, and general online banking questions.
• Performs daily balancing of ACH General Ledgers, Remote Deposit Capture (RDC) and Mobile Deposits.
• Processes and monitors ACH transactions.
• Provides support for ACH and Check Positive Pay customers.
• Assists customers with setup of domestic international wires.
• Processes Lockbox deposits and reporting as necessary.
• Ensures that own work follows all applicable laws, regulations, policies and guidelines.
• Performs all other duties as assigned.

Education and Related Experience

• 5+ years of experience in bank operations required, preferably in customers service roles.
• High School diploma or equivalent required.
• Associate's degree Preferred.

Skills and Abilities

• Strong knowledge of Community Reinvestment Act, Bank Secrecy Act, Fair Credit Reporting Act.
• Strong knowledge of related financial institution products and services.
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
• Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
• Strong reasoning and decisions making skills.
• Superior attention to detail.
• Excellent interpersonal skills & positive attitude.
• Superior customer service skills.
• Strong verbal and written communication skills.
• Good organizational skills.
• Excellent multi-tasking skills.

Working Conditions and/or Physical Requirements

• Ability to work under stress and meet deadlines.
• Ability to operate a keyboard is required to perform the essential job functions.
• Ability to read and interpret a document.
• Ability to travel if required to perform the essential job functions.
• Ability to lift/move/carry approximately 20 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department an “undue hardship” then the employee must be accommodated; hence, omitting lifting as a physical requirement.

Equal Opportunity Employer/Veterans/Disabled