Transformation Relationship Manager, Tax Transformation Office

Putting people first, every day

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth.

Your Opportunity

We are expanding the Tax Transformation Office and are seeking a Transformation Relationship Manager (TRM) to help drive the next phase of Tax modernization across the practice. 

This is a net new role and is ideal for someone who combines strong business acumen with a passion for transformation, technology, AI, automation, and operational improvement. The successful candidate will act as a strategic partner between the business, Tax Transformation Office, and delivery teams — helping identify opportunities, shape priorities, and translate transformation strategy into practical execution. 

The TRM role is not a traditional project management or operational support function. This individual will operate as a business-facing transformation leader who understands the realities of tax delivery while helping modernize how work gets done across people, process, data, and technology. 

Each Transformation Relationship Manager (TRM) will align to one or more Tax sub-service lines, serving as the strategic relationship lead between the business and the Tax Transformation Office. The role will work closely with business leaders and practitioners to understand operational priorities, identify modernization opportunities, and help drive alignment between business needs and the broader Tax Transformation roadmap and Total Tax Ecosystem vision. 

This role will partner closely with Tax leadership, Innovation & Change, Data & Analytics, and the Tax R&D Lab to help shape and execute the future of Tax delivery across the practice. 

Key Responsibilities

Business Relationship Management & Strategic Partnership 

• Act as a trusted advisor and strategic liaison between assigned Tax sub-service lines and the Tax Transformation Office  

• Build strong relationships with business leaders and practitioners to understand operational challenges, strategic priorities, and growth opportunities  

• Represent the operational realities of the business and ensure transformation efforts are grounded in how work actually gets done  

• Help identify and prioritize opportunities across workflow, technology, AI, automation, data, and operating model evolution  

• Translate business needs and pain points into actionable transformation initiatives and roadmap priorities  

• Ensure solutions are practical, scalable, and aligned to operational realities  

Transformation Strategy, Design Thinking & Roadmap Support 

• Partner with the Strategy & Planning team in the Tax Transformation Office to support the development and execution of the Tax Transformation strategy, vision, and roadmap 

• Translate enterprise transformation priorities into sub‑service‑line–relevant opportunities and initiatives 

• Partner with the Strategy & Planning team to facilitate discovery sessions, design-thinking workshops, and working groups to surface business needs and inform roadmap decisions 

• Support teams in reimagining workflows, operating models, and service delivery through structured, collaborative problem-solving 

• Contribute business insight to transformation planning, prioritization, and business case development 

• Identify opportunities for standardization, scalability, and enterprise alignment, distinguishing what is unique versus reusable 

• Bring a connected, enterprise mindset to help shape future-state ways of working and operating models 

Innovation, AI & Technology Enablement 

• Work closely with the Tax R&D Lab and Innovation teams to identify and validate emerging opportunities  

• Help bridge the gap between business problems and technology capabilities  

• Support exploration and application of AI, automation, workflow redesign, and digital solutions within Tax  

• Participate in ideation sessions, pilot initiatives, experimentation efforts, and solution validation activities  

• Stay informed on market trends, emerging technologies, and external ecosystem developments relevant to Tax Transformation  

• Bring forward ideas and opportunities that can modernize delivery, improve client experience, and unlock operational efficiency  

Execution & Change Enablement 

• Support initiatives from concept through implementation and adoption  

• Partner with delivery teams, business stakeholders, and Innovation & Change to help move initiatives forward  

• Help identify blockers, dependencies, risks, and operational considerations early  

• Support stakeholder engagement, communication, rollout planning, and change adoption activities  

• Help ensure transformation efforts remain focused on measurable business value and operational outcomes  

• Act as a connector between strategy and execution — ensuring initiatives translate into meaningful operational change  

Ideal Candidate Profile 

The ideal candidate will bring a combination of operational credibility, strategic thinking, facilitation capability, and transformation mindset. 

You are someone who: 

• Understands the realities of tax delivery and professional services operations  

• Thinks strategically while remaining highly practical and execution-oriented  

• Has strong relationship management, facilitation, and stakeholder engagement skills  

• Is comfortable leading workshops, guiding discussions, and driving collaborative problem solving  

• Is energized by innovation, transformation, and solving complex business problems  

• Has an interest in AI, automation, emerging technology, and modern ways of working  

• Can connect business needs with technology and operational solutions  

• Thrives in fast-paced, evolving environments with a high degree of collaboration  

• Is comfortable navigating ambiguity and helping shape direction where needed  

• Can influence across teams and build alignment across diverse stakeholder groups  

• Brings curiosity, initiative, and a continuous improvement mindset  

Qualifications & Experience 

• Experience within Tax, professional services, consulting, transformation, operations, or related business environments  

• Experience facilitating workshops, business discussions, stakeholder sessions, or transformation initiatives preferred  

• Experience working across business and technology stakeholders preferred  

• Exposure to transformation initiatives, process improvement, technology enablement, or change management considered an asset  

• Strong communication, facilitation, problem-solving, and relationship management skills  

• Demonstrated ability to think strategically while driving practical execution  

• Interest or experience in AI, automation, workflow optimization, or innovation initiatives is considered an asset 

Why BDO?
Our people-first approach to talent has earned us a spot among Canada’s Top 100 Employers for 2026. This recognition is a milestone we’re thrilled to add to our collection of awards for both experienced and student talent experiences. 

At BDO, our people experience is guided by three core pillars—Do work with genuine care, Do what matters with purpose, and Do what’s next - shaping how we support our people, serve our clients, and grow together.

Our firm is committed to providing an environment where you can be successful in the following ways:

• We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada.
• We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development.
• We support your achievement of personal goals outside of the office and making an impact on your community.
• We foster a collaborative, inclusive environment where your ideas are valued, and you can do your best work with genuine care and purpose
• We encourage innovation and forward thinking, empowering you to embrace what’s next and help shape the future of our firm

Giving back adds up: Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.

Total rewards that matter: We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide comprehensive benefits from day one, and a flexible personal time off policy.  We’re committed to supporting your overall wellbeing and provide reimbursement for wellness initiatives that fit your lifestyle.

Everyone counts:  We are committed to creating a workplace where employees can participate fully, contribute meaningfully and succeed without barriers. We are dedicated to fostering a workplace defined by respect, fairness, and a true sense of belonging for everyone.  We recognize and celebrate the unique experiences, identities, and perspectives that each of us bring – and that these experiences strengthen how we work together.  Our commitment extends to ensuring that our application process is both inclusive and accessible.  If you require accommodation to complete the application process, please contact us.

Flexibility: All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place.

Our model is a blended approach designed to support the flexible needs of our people, the firm and our clients. It’s about creating work experiences that meet everyone’s needs and providing flexibility to adjust when, where and how we work to meet the expectations of our role.

Code of Conduct: Our Code of Conduct sets clear standards for how we conduct business. It reflects our shared values and commitments and includes guiding principles to help us make ethical decisions and maintain trust with each other, our clients, and the public.

BDO may use artificial intelligence enabled tools to support certain aspects of the recruitment process. While these tools assist our teams, our use of AI does not replace human decision making, and all employment-related outcomes are made by BDO personnel.

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Ready to make your mark at BDO? Click “Apply now” to send your up-to-date resume to one of our Talent Acquisition Specialists.

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