Temporary Collections & Billing Specialist

NOCO ‚Ä¢ Tonawanda, New York ‚Ä¢ Contractor

Posted on Tue, Jun 16, 2026

Position: Temporary Collections & Billing Specialist Location: Tonawanda, NY Status: Temporary / Part-Time (as needed) Compensation: $22.00 - $25.00/hour, based on experience What We Are Looking For NOCO is seeking a Collections & Billing Specialist who will be responsible for managing customer accounts related to invoicing, payment collection, and billing inquiries. This role involves high-volume outbound and inbound customer communication via phone and email to resolve outstanding balances, answer billing questions, and maintain positive customer relationships while ensuring timely payment. What You Will Do

Manage customer accounts to ensure timely collection of outstanding balances
Place outbound collection calls and respond to inbound customer billing inquiries
Communicate professionally with customers via phone and email regarding past due invoices, payment arrangements, and account status
Investigate and resolve billing discrepancies, payment issues, and customer concerns
Process account adjustments, credits, rebills, and payment updates as needed
Maintain accurate account notes and documentation within billing systems
Send billing statements, reminders, and collection notices
Collaborate with internal departments (customer service, sales, accounting) to resolve account issues
Monitor aging reports and prioritize collection efforts to reduce delinquency
Support paperless billing enrollment and payment method updates when applicable

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The statements herein are intended to describe the general nature and level of work performed by employees. They are not to be construed as an exhaustive list of responsibilities, duties, and skills required by personnel so classified. Furthermore, they do not establish an employment contract and are subject to change at the discretion of the Company NOCO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. What You Will Need

Previous experience in collections, billing, accounts receivable, customer service, or call center environment preferred
Strong phone, email, and written communication skills
Ability to handle sensitive customer conversations professionally and confidently
Detail-oriented with strong organizational and problem-solving skills
Proficient in Microsoft Office and billing/account management systems
Ability to manage multiple priorities in a fast-paced environment
Experience with payment processing or billing software
Strong negotiation and conflict resolution skills
Understanding of account aging, invoicing, and collections processes

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