TAX TECH II - FRONT COUNTER AGENT - Return Utah

TAX TECH II - FRONT COUNTER AGENT - Return Utah

FT / PT Status – Full-Time
Salary – $15.47 - $27.34 Hourly Wage
Remote Work / In-Office – In-Office / On-Site

Recruiter – Shannon Hughes | shughes@utah.gov | 801.297.3853
Application Deadline – 8/2/2026*

*This job posting may close at any time after the minimum advertising period of three (3) business days has passed, should a sufficient applicant pool be received. Applicants are encouraged to apply as early as possible.

Key Responsibilities

The Return Utah program is similar to an internship designed for adults looking to re-enter the workforce after
an extended absence. These opportunities are structured as return-to-work positions that provide the experience,
training, skills, and mentoring an individual need to return to the workforce.

Return Utah is a 16-week program for people who have taken a career break for at least one years or more for
reasons such as starting or raising a family, caring for a family member, chronic illness, enhanced education,
other personal/career related needs, etc. Those serving, separated, or retired from military service and their
spouses and/or partners are not required to meet the two-year requirement. A career break of any length makes
them eligible to participate in the program.

This is a temporary (benefitted), full-time position for potential Return Utah candidates.
To be eligible for this return-to-work opportunity, candidates must:

• Be on a career break of one or more years at time of application unless currently serving, recently separated,
  retired from military service, or supporting a military spouse/partner.
• Have prior professional experience in functional area of interest.

If you would like an opportunity to increase your knowledge of Utah tax law, serve the public and work in a fast
paced setting with a team of talented and dedicated individuals, this job is for you.
The Utah State Tax Commission's Customer Services Division is looking for a skilled and motivated individual
to fill its TAX TECH II - FRONT COUNTER AGENT position. This person will play an integral role in Division's mission to answer
taxpayer inquires. You must be current on your state and federal tax filings and pass a FBI level
background check.

Day-to-day responsibilities of this position:

• Assist customers with Tax Commission license applications, business and income tax filings, and payments
• Maintain cash funds, and balance cash drawer daily
• Secure all documents and checks/cash at the end of the day
• Scan documents
• Data entry
• Pay attention to details
• Work under pressure and meet deadlines
• Provide general information to customers
• Work in a team environment
• Work with taxpayers over the phone 

Qualifications

Minimum or "day-one" qualifications:

• has exceptional customer service skills
• has the ability to work in an adverse environment dealing with upset people over the phone
• can work in a fast paced environment
• is comfortable using Google i.e. - Documents, Spreadsheets, Mail.
• has excellent data entry skills

Preferred or trainable/on-the-job qualifications: 

•  Preference may be given to those with experience working in keeping information confidential. 

About the Role

Location –
100 South 5300 West
Hurricane, Utah, 84737
United States



Background Check Required – You must successfully pass a criminal history check.
Drug Test Required – No
Schedule Code – B - Competitive Career Service

Why You Should Join Our Team
In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah, click here. Other benefits may include:

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization. 
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals. 
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

The Agency
For more information tax.utah.gov

EEO Statement
The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact (801) 957-9390.