Tax Resolution Analyst

Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in the U.S.

About the opportunity

Do you enjoy problem solving, negotiating, and advocating for taxpayers before taxing agencies? Our tax resolution team works to prevent, manage, and resolve tax and penalty issues. You will play a critical role that advocates for dayforce and our clients to maintain almost near-perfect compliance records across 8,000+ tax jurisdictions.

What you’ll get to do

Research complex tax issues to develop effective tax resolution strategies.

Demonstrate a broad knowledge of tax jurisdictions and skill sets(federal, state, and local taxing authorities), showing flexibility in assignment and dependability in execution.

Perform tax account reconciliations, often reviewing agency transcripts and investigating account issues.

Investigate root cause issues and guide prevention and risk mitigation.

Draft and/or review penalty abatement letters, putting together compelling defenses, substantiated by taxing authorities (often due to reasonable cause).

Communicate with internal teammates and external customers to obtain information or required approvals for tax jurisdiction issues. You will participate in customer conference calls as needed.

Negotiate with agencies and customers to ensure all involved are satisfied with the solution.

Maintain compliance and minimize tax risks by following strict policies.

Update the senior leadership team on cases and progress.

Partner with other internal departments to resolve issues, remove barriers, establish service level agreements, drive revenue, and improve processes impacting tax operations and customer experience.

Perform other duties or special projects as assigned that are specific to the essential operations of the business.

Skills and experience we value

Associated degree or higher, or equivalent 1-3 years of related tax/payroll/accounting experience; or an equivalent combination of education and experience.

Client service experience with a focus on net promoter score (NPS) and driving client value

Knowledge of federal, state, and local payroll tax laws

Experience with tax research and penalty abatement requests

Analytical ability, technical, and quality orientation in problem resolution

Business-minded and always looking for ways to drive revenue and cost savings and do processes smarter

Excellent verbal and written communication skills

Ability to work in a very fast-paced environment

Proficiency in working within Windows environment, business applications, and proprietary desktop tool sets

What would make you really stand out

Qualification to represent taxpayers before taxing authorities (attorney, Certified Public Accountant, Enrolled Agent, etc.)

Experience in customer relationship management (CRM) software, specifically Salesforce case management.