Tax Operations Assistant Chief

Introduction

• Visit our NEWState Employee Benefits Overview page!
• Professional growth and development opportunities
• A healthy work/life balance to all employees
• The State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loans forgiven after 10 years of service. Click here for more information

• This position is centrally located in Hartford, CT and the hours of work are 8:00 AM to 4:30 PM, but the hours can be flexible based on operational needs.
• These units require daily on-site staff presence; therefore, telecommuting is not available for this opportunity. Due to the processing nature of these units, attire standards are business casual.
• Manage overall day-to-day operations;
• Oversee outsourcing budget for the data capture vendors and ECM programming vendor;
• Oversee agency wide scanning of correspondence, returns and payments;
• Oversee all mailroom functions including daily pickups at multiple locations, logging of certified mail and all outgoing mail;
• Oversee the duplicating area which generates all outgoing print job correspondence (bills, notices, delinquencies, tax return mailing, etc.);
• Work with the business office on approving invoices for vendors, equipment and major supply orders;
• Evaluate current staffing levels and develop plan to fill staffing needs created through attrition;
• Document workflow of inbound and outbound mail in processing;
• Expand the use of existing hardware and software to track bottlenecks;
• Develop reports to manage and evaluate work volumes in all areas to be shared with agency management;
• Review current processes in the units and develop a long-term plan for streamlining processes;
• Work with the agencies Oversight unit (responsible for upgrading the agencies integrated tax administration system and taxpayer self-service portal) to make recommendations based on volume to increase electronic data collection and reduce paper processing in the agency;
• Identify strengths and weaknesses in the unit and work on a reorganization plan to bring the unit to an operationally efficient status;
• Cross train staff to support needs of the unit during the peaks in tax filing season.

• In this role, you will manage and counsel on the day-to-day operations of the unit. The units are responsible for the collection and processing of all inbound mail to the department as well as the creating and mailing of all outbound correspondence/notices.
• A major objective of this position is to review current functions, processes, and organizational structure in the unit and develop a long-term plan for streamlining processes and document the workflow for the inbound and outbound mail processes.
• In this role, you will expand the use of existing hardware and software to track bottlenecks and create reports to manage and evaluate work volumes in all areas. Another main function of the position will be to work with the agency's current IT modernization project team to make recommendations based on volume to increase electronic data collection and reduce paper processing in the agency.

• State Program Manager
• Revenue Services Tax Supervisor
• Tax Operations Unit Supervisor
• Associate Revenue Processor
• Tax Corrections Principal Examiner
• Tax Corrections Examiner 2
• Tax Corrections Examiner 1
• Duplicating Services Supervisor 1
• Duplicating Technician 1
• Processing Technician
• Office Assistant
• Mail Services Supervisor 1
• Mail Handler
• Clerk

• Preparation of tax returns in exchange for financial compensation.
• Work at a tax preparation service (either as an employee, contractor, subcontractor, self-employed individual, or other designation).
• Work at an accounting firm or similar type of business with responsibility for the preparation of tax returns (either as an employee, contractor, subcontractor, self-employed individual, or other designation).
• If you currently work in or perform any of the above, you will be required to cease those activities prior to your first day with the Department of Revenue Services should an official offer of employment be made to you.

Selection Plan

FOR ASSISTANCE IN APPLYING: 

Check out our Applicant Tips on How to Apply! Need more resources?  Visit our Applicant Toolkit for additional support throughout the recruitment process. 

BEFORE YOU APPLY: 

• Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified.  
• Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below by the closing date listed on the job posting. 
• Resume Policy: Per Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency. 
• Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift. 
• Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State.  Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing DAS.SHRM@ct.gov. 
• Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other. 

• Note: The only way to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting.

AFTER YOU APPLY: 

• Some email providers may experience delays or issues delivering messages. To avoid missing important updates—such as referral questionnaires or interview scheduling links—please check your Personal Status Board regularly.
• For added convenience, you can also enable text (SMS) notifications. To do this, log in to your Personal Status Board and select “Update My Contact Information.”
• Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).   

• Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful Interview Preparation Guide to make the best impression! 
• Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.  
• The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.  
• Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics.

QUESTIONS? WE’RE HERE TO HELP: 

Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Nick Naples at Nicholas.Naples@ct.gov. 

Join the State of Connecticut and take your next career step with confidence!

PURPOSE OF JOB CLASS (NATURE OF WORK)

EXAMPLES OF DUTIES

• Assists in administration of staff and operations of the Operations Division including direction of staff in the Processing, Registration, Accounts Receivable and Corrections subdivisions in receiving and processing of all state tax returns and corresponding documents, timely deposit of all state tax revenue, generation of bills, credits and refunds, registering Connecticut businesses and issuing appropriate permits and licenses, maintenance of internal accounting system and execution of programs designed to ensure accuracy and validity of all taxpayer information;;
• Assists in development, implementation and evaluation of division policies, goals and objectives; 
• Assists in design and development of division programs and activities;
• Assists in implementation of new procedures and procedural revisions;
• Assists in determining appropriate staffing levels and directs management and coordination of staff;
• Assists in design and implementation of performance review standards for division staff;
• Assists in preparation of division budget;
• Maintains contacts with individuals within and outside of division who might impact on policy or program activities; 
• Assists the Chief in determining impact and implementing changes to ensure conformance with applicable state laws and department policy; 
• Leads the recruitment and hiring of staff, including outreach, interview and selection;
• May assist in drafting proposed legislation covering tax statutes;
• Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

• Considerable knowledge of
  • and ability to apply relevant state and federal laws, statutes and regulations; 
  • financial data systems; 
  • registration, processing, examination and accounts receivable operations;
• Knowledge of
  • and ability to apply management principles and practices;
  • accounting and auditing techniques and principles; 
• Considerable
  • interpersonal skills; 
  • oral and written communication skills.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

• Supervisory capacity is defined as scheduling, assigning, overseeing work and establishing performance standards for professional staff. 
• For state employees this experience is interpreted at the level of a Tax Operations Unit Supervisor.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

• College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equaling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
• A Master's degree in business administration, accounting or taxation may be substituted for one (1) additional year of the General Experience.

PREFERRED QUALIFICATIONS

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT