Tax Collector - Sr. Programs/Customer Service (Trustee)

Position Summary 

Works under the general Supervision of an assigned Supervisor to be responsible for tax collections by administering Tax Freeze, Tax Relief, Quarterly Pay, and Wheel Tax Rebates (Senior Programs).  Position also includes general Customer Service assistance. 

Pay Grade: 46
Salary Commensurate with Experience and Education

Minimum Qualifications

• Four (4) years of experience in telephone or in-person collection of tax revenues and/or customer service, including, but not limited to, tax collections or similar experiences, which provides the required knowledge, skills, and abilities; and
• Graduated from an accredited high school, or possess a GED;
• PROOF OF EDUCATION, TRAINING, OR EXPERIENCE REQUIRED.

Duties and Responsibilities

• Administers State and County authorized Senior Programs for qualified senior citizens
• Assist taxpayers, mortgage companies, county offices, and other entities over the phone or in person with tax-related problem resolution.
• Utilize customized workflows, Access, and/or Excel spreadsheets to process and track all applications for Senior Programs
• Research property ownership using online skip trace software applications to confirm the ownership and mailing address of tax bills returned in the mail.
• Serve as telephone backup for other departments.
• Perform other duties as assigned.

KSAs

• General knowledge and use of computers.
• Working knowledge of software packages, including Microsoft Word, Excel, Access, and Outlook.
• Ability to research and update tax records in multiple systems
• Ability to use online research tools such as CLEAR, MLGW, websites for the Shelby County Assessor of Property, Register, and County Court Clerk.
• Ability to navigate proprietary and customized software solutions such as Tyler Munis, PolicyServ, and Debt Manager
• Ability to convey tax information to the public with tact, understanding, and courtesy
• Ability to prioritize workflow and comply with internal policies and procedures to accurately process Senior Program applications.

Special Requirements

• Must have reliable transportation.
• May be required to work overtime during tax season.

Disclaimer
This position is subject to a background check for any convictions that have a substantial relationship to potential job duties. Only convictions that are substantially related to potential job duties will be considered and will not automatically disqualify the candidate.

Shelby County Resident Disclaimer 

All employees hired after September 1, 1986, must be residents of Shelby County and shall continue to reside in the County as a condition of their employment.  The residency requirement shall not apply to certain public safety/civil service employees.  This means exemption from this policy is in effect for the following departments and positions: (1) Sheriff Deputy Patrol Officers, Deputy Jailers and Dispatchers, employed by the Sheriff Department, (2) Correction Officers employed by the Division of Corrections, (3) Firefighters, Paramedics and Dispatchers employed by the Shelby County Fire Department.  The residency exemption for public safety/civil service employees does not include Appointed positions with Sheriff’s Office, Division of Corrections or the Fire Department.