Tax & Systems Support Associate - IRA Coordinator

At INTRUST Bank, People Come First. Guided by strong character qualities—such as respect, compassion, humility, positivity, and initiative—we work to support one another, serve our customers, and strengthen our communities. Here, your career matters. You’ll find an environment where you’re encouraged to grow, empowered to lead at any level, and supported as you build a meaningful career with a trusted organization.

Job Summary: Responsible for the administration, processing, reporting, and compliance oversight of Individual Retirement Accounts (IRAs), pension distributions, savings bonds, certificates of deposit, and related wealth management operational activities. This role maintains accurate retirement account documentation, processes transactions, manages annual tax reporting and Required Minimum Distribution (RMD) obligations, and ensures compliance with regulatory requirements and internal controls. Serves as the primary contact for IRA-related inquiries, resolving issues and supporting process and system improvements. Responsible for monitoring and reconciling pledged cash balances, preparing risk management reports, and supporting middle-office functions that contribute to operational excellence and risk mitigation. Promotes an environment of teamwork within the department and across the bank. Represents INTRUST Bank in all they do in the community and is focused on the development of new business relationships. Must maintain strict standards of confidentiality and perform duties in a manner supporting INTRUST’s Character Qualities.

Essential Functions: All expectations described in the job description’s essential functions are necessary to be successful in this role, performed with or without a reasonable accommodation. 

• Prepare and maintain IRA documentation, including contribution, distribution, RMD forms, and other retirement account paperwork.

• Process all IRA contributions and distributions, ensuring the appropriate reporting classification codes are accurately assigned.

• Review IRA transactions for accuracy and compliance.

• Manage annual IRA tax reporting for Form 1099-R and Form 5498

• Manage and prepare the RMD letters annually

• Manage all periodic RMD payments

• Processes all Pension distributions.

• Manage and prepare annual Pension mailing. 

• Manage all activities related to savings bonds and certificates of deposit.

• Monitor and reconcile pledged cash balances for accuracy and compliance.

• Prepare various risk management reports for Wealth Operating Committee and Financial Resources.

• Serve as a liaison between internal team members, third party vendors, and clients as it relates to IRA documentation, IRA systems and/or IRA related regulations.

• Consistently identifies opportunities to streamline processes by analyzing process inefficiencies, redundancies, and errors, ultimately delivering improved outcomes.

• Assist with other middle office duties, as needed.

• Work both independently and as part of a team. Provides back-up support as needed to department and participates in special projects as needed.

Education and Experience: Bachelor’s degree preferred and/or five plus years trust operations experience required.

Required Skills and Knowledge: Excellent analytical skills required. Must be detail-oriented, organized, self-motivated, and willing to work in a fast-paced environment. Requires strong knowledge of Microsoft applications, i.e., Excel, Word. Works well independently and has strong problem-solving skills. Excellent written and oral communication skills and outstanding computer keyboarding and 10-key by touch skills required. An ability to adapt to change is necessary i.e. conversions, changes in software, etc.

Required Licenses and/or Certifications: None.

Physical Demands: Extended period(s) of time may be spent viewing a personal computer, sitting, standing, and walking. Occasional lifting up to 25 lbs. The physical demands necessary for this role should be performed with or without a reasonable accommodation.

Working Conditions: Normal office conditions. 

This job description summary is not intended to be an employment contract, nor is it intended to state or imply these are the only activities to be performed by the employee occupying this position.  Employees will be required to follow any other duties as assigned or requested by their supervisor.

INTRUST Financial Corporation and its subsidiaries, including INTRUST Bank, are Equal Opportunity Employers whose policy is not to discriminate unlawfully against any qualified employee or applicant  for employment on the basis of protected military or veteran status, disability, race, color, religion, sex, age, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other classification protected by applicable local, state or federal law; except where an individual’s protected category constitutes a bona fide occupational qualification.