Tax Agent

What You'll Be Doing

Do you have a positive attitude and willingness to serve? If that describes you, Wake County Tax Administration is looking for a Tax Agent to join our team. There is always something new to learn and we encourage staff to attend industry classes to broaden their knowledge and earn certifications.  As a Tax Agent, you will enjoy competitive pay, excellent benefits and job stability in unstable times. We value our staff and their time. After approximately a six-month training period, new employees may have an opportunity to work a rotating hybrid work schedule.
Every day is different in the Tax Office and your daily responsibilities will vary as a Tax Agent:

• Focus on resolving customer inquiries by phone or in person to include researching accounts, accepting payments, establishing payment arrangements, or explaining tax laws
• Processing payments received electronically or by mail, initiating collection actions on delinquent accounts, or updating records for business, real estate and individual property 

About Our Team

It’s true, not many taxpayers enjoy receiving a property tax bill, even though taxes go to support the many important services needed in a community. Our team goes above and beyond to ensure the citizens of Wake County receive a fair and accurate assessment and exceptional customer service. The many local, state and national awards we have proudly earned reflect our dedication to first-rate service and performance. What sets us apart is our focus on exceptional training. From day one, new team members receive one-on-one instruction to learn the many avenues of tax assessment, billing and collection.

The Basics (Required Education and Experience)

• Associate's degree in Accounting, Business Administration or related field
• One year of experience in property tax, public finance, or similar setting.
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Two years of experience in a professional business environment with heavy customer service
• Two years of experience in a local or state government office performing duties directly related to those of a Tax Agent

How Will We Know You're 'The One'?

• Outstanding customer service skills with a genuine desire to offer patience to all customers
• Excellent listening, verbal and written communication skills
• Ability to make good decisions and apply sound reasoning to resolve issues in a pleasant and professional manner
• Ability to effectively manage time and prioritize duties
• Proficiency with technology and the ability to use multiple applications simultaneously

About This Position

Location: Justice Center Raleigh, NC 27601

Employment Type: Regular

Work Schedule: Monday -Friday 8:25am - 5:10pm

Hiring Range: $26.44 - $30.84

Market Range: 26.44 - 35.23

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 8/21/2026

What Makes Wake Great

Consistently ranked high among the best places to live and work in America, Wake County is home to NC State University, Research Triangle Park, and 2006 Stanley Cup Champions, the Carolina Hurricanes. In addition to being Wake County’s seat of government, Raleigh is also the center of state government, with the Capitol Building, legislature and many state government offices located in Raleigh. With an estimated population of just over 1.2 million residents, Wake County is North Carolina’s most populous county. Entertainment, recreation, and art and culture abound with the North Carolina Museum of Art, JC Raulston Arboretum, and the Neuse River Trail all in the heart of Wake County. Wake County uses the Council/Manager form of government. Currently, the seven members of the Board of Commissioners are elected by district on a partisan basis and serve four-year terms. In Fall 2026, two at-large seats will be added for nine total commissioners. The County is regarded as a fiscally responsible and well-managed government, enjoying a AAA bond rating. The County’s FY2026 General Fund budget is approximately $2.1 billion, and the County has over 5,100 full time employees. Wake County Government came in at #2 on the Healthiest Employers list for 2024. This year, US News & World Report ranked Raleigh #5 on its list of Best Places to Live, and the Milken Institute ranked Raleigh #1 on its 2025 list of Best-Performing Cities.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.