Supervisor, Operational Accounting - Banking

Company: CGL

Department: Financial Acctg Services
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: This role operates in English.
Additional Information: This/these role(s) is/are currently vacant.

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy.  That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose.  The best part is that you will work with people that care passionately about you, our clients and our communities.

Our national Finance team aspires to create, enhance, and protect value for our organization and its stakeholders. Our knowledgeable team educates and influences the organization to make well-informed, risk-based decisions. We think innovatively and strategically to solve business problems and strive to move our business forward with practical, integrated processes and tools that ensure organizational success.

The Operational Accounting Supervisor is accountable for managing the operations, providing leadership, coaching, development and technical support to the staff in achievement of objectives. Responsible for overall staffing levels, human resources management, productivity, operational processes and communication with their team. This role supports banking and source system clearing reconciliations for the Co-operators Group of companies (excluding Addenda and Premier), cash handling support for advisors/district staff and monthly advisor billing.    

How you will create impact: 

• Lead, coach, and develop team members through performance management, career development, training, cross training, and recognition programs while fostering a high performing, engaged culture aligned to business objectives.
• Oversee daily banking operations, including account reconciliations, advisor payment support, bank administration, POS and float management, monthly advisor billing, and resolution of complex operational issues.
• Drive operational effectiveness by identifying process improvements, assessing business impacts, implementing changes, maintaining procedures and reference documentation, and ensuring business continuity readiness.
• Serve as the primary escalation point for complex banking, reconciliation, deposit, and billing matters, providing technical expertise, issue resolution, and training on new processes and procedures.
• Partner with internal stakeholders, banking partners, and project teams to support business initiatives, system changes, mergers and acquisitions, while maintaining operational efficiency and strong internal controls.
• Support governance and risk management through audit support, control oversight, issue identification, and escalation of significant risks and operational concerns. 

To join our team:  

• Bachelor’s degree in Business, Accounting, Finance, or a related field; CPA designation or progress toward a designation is considered an asset.
• 3 to 5 years of experience in finance, banking, accounting, or insurance operations, with strong knowledge of billing, payments, reconciliations, and financial controls.
• Strong analytical, problem solving, and decision-making skills, with exceptional attention to detail and accuracy.
• Advanced proficiency in Microsoft Excel and experience with Oracle Cloud and other financial or operational systems.
• Proven leadership, communication, and relationship management skills, with the ability to manage multiple priorities, support business partners, and lead process improvements. 

How you will succeed:

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
• You have strong communication skills to clearly convey messages and explore diverse points of view.
• You build trusting relationships and provide guidance to support the development of colleagues.

What you need to know:

• Extended work hours, including weekends, may be required during peak periods.
• You will be subject to a Criminal Record and Consumer History background check as a condition of employment, in the event you are the successful candidate.
• This position will operate on a hybrid work posture which will require an in-office presence of at least twice a week.
• As a leader, strict confidentiality is required with respect to sensitive matters and employees’ personal information.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Salary information

“Expected salary/hourly range $72,847 - $121,411” (min-max, full range) 

Salary placement

“The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.” 

Incentive/Variable pay 

“Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.”