Student Billing & Program Finance Manager

Job Description: The Student Billing and Program Finance Manager is the senior role responsible for the oversight of the day-to-day Arcadia Abroad Student Accounts operations and management of program fee cost. As the leader of the Student Accounts team, this position provides strategic direction, establishes priorities and performance expectations and develops team capabilities to ensure the effective delivery of complex student financial services aligned with organizational policies, regulatory requirements and broader institutional goals. In addition, this position serves as a key financial partner to program leadership and cross-functional stakeholders, providing analysis and insight to inform pricing, financial planning, resource allocation and operational decision-making.

Location: Glenside

Essential Functions

Organization Billing and Accounts Receivable (50%)

• Primary responsibility for financial agreements detailing billing arrangements, invoicing, cash receipts and collection for Arcadia Abroad's third-party study abroad organization billing.
• Oversee the Arcadia Abroad billing function and staff including assessments, financial aid, collections, credits, appeals and reconciliations. Develop and maintain billing procedures and controls to improve accuracy and efficiency.
• Assist with student departure ("flight clearing"), student account holds and follow up on any unpaid organization or student account balances.
• Resolve billing discrepancies and account questions in a timely manner.
• Maintain accurate billing records and supporting documentation. Reconcile billing information with financial records and investigate discrepancies.
• Provide comprehensive, high quality service to all organizations and students.
• Oversees compliance, development and maintenance of student financial policies and procedures.
• Maintain knowledge of federal and state regulations and responsibilities, as related to student billing and financial aid.

Program Finance (25%)

• Prepare program fees and cost information for each cycle
• Oversee the collection and review of supporting program fee and COA cost information.
• Calculate and prepare supplemental tuition and accommodation fees for each fee cycle.
• Maintain the nominal roll for student tuition and accommodation charges.
• Provide financial support related to program fee costing and analysis.

System Maintenance and Support (15%)

• Oversee system applications related to accounts receivable which includes reporting, assessment rules and coding, billing set up, institutional agreements, specialized billing arrangements, payment plan set up, and other system requirements.
• Oversee the maintenance of published program fees for each cycle (all year, fall, spring, summer and custom) in the Salesforce EdCloud system.
• Coordination of Arcadia Abroad billing support for Colleague SAS and TouchNet implementation. Serve as a resource as new technologies are implemented to ensure reporting and functionality meet the needs of the team

Team Support (10%)

• Coordinate with Arcadia Abroad teams regarding student, parent and homeschool billing to ensure accurate and timely billing. Serve and respond to questions regarding program costs, billing requirements and financial policies.
• Serve on the Appeals Committee, providing administrative support.
• Coordinate with the Arcadia Abroad records manager on financial holds and transcript processing.
• Contribute to the overall success of Arcadia Abroad by performing all other duties and responsibilities as assigned.
• Support other teams with key strategic initiatives and projects

Minimum Qualifications:

• Six years professional work experience with progressive experience in accounting and/or accounts receivable operations required, higher education experience preferred.
• Strong analytical, critical thinking, time management and technical skills.
• Ability to apply University and College policies and procedures to ensure operational compliance.
• Understanding of compliance with federal and state regulations related to student accounts.
• Demonstrated ability to maintain confidentiality and effectively handle highly sensitive and personal information with sound judgment, tact, and discretion.
• Ability to work well with a multicultural and multigenerational customer base and in a team oriented environment.
• Ability to convey information clearly and concisely, verbally and in writing.
• Ability to manage competing priorities in a fast-paced environment.
• Evening and weekend hours are sometimes required.
• Some travel may be required (less than 5%).

Other Requirements: (e.g., certificates, license required):

• Bachelor's degree in accounting, business or related field preferred.
• Familiarity with Ellucian Colleague, Salesforce, TouchNet, and/or similar software preferred.

Application Instructions:

• Applications must be submitted online through Arcadia's Human Resources portal to receive full consideration. Please do not email application materials to the hiring manager. Due to the volume of applications received, communication will generally be limited to candidates selected for additional consideration.
• Application review will begin immediately. Posting will be removed from the website once we've established a sufficient talent pool for consideration.

Arcadia University is a top-ranked private University in Greater Philadelphia that provides a values-based, authentic educational experience by placing students at the center. The Institute of International Education has consistently ranked Arcadia first in the nation for study abroad, and the Princeton Review has ranked Arcadia among the "Best in the Northeast" for 10 consecutive years. The University's graduate programs in Physical Therapy, Physician Assistant, Education, and Public Health are nationally ranked in their respective categories by U.S. News & World Report, which cites Arcadia for being among the top study abroad programs and a top performer for social mobility. Arcadia is home to a close-knit and welcoming community that supports students throughout their journey. Arcadia's quality academic programs, unique approach to a liberal arts education, and supportive community guide students toward degree completion and career success. Learn more about our vibrant community at www.arcadia.edu.

We welcome candidates who can contribute to the excellence of our community. The successful candidate will demonstrate examples of ways they will incorporate our values in their work.

At Arcadia University, our Lived Values are the foundation of our highly regarded, values-based learning community, which reflects the world in which we want to live. As such, Arcadia actively seeks and welcomes candidates who embrace those values. Arcadia prohibits discrimination against individuals on the basis of ethnicity, national origin, ancestry, race, color, religion, creed, sex, gender, marital status, affectional or sexual orientation, age, gender identity, military or military veteran status, disability, family medical or genetic information, or any other legally protected characteristic. All offers of employment are conditional based on the successful completion of a background check. Employment may not begin until the University accepts the results of the background check.

Arcadia offers a competitive benefits package that includes excellent healthcare, generous tuition benefits for employees and their families, retirement benefits, health and wellness programs and resources, and much more.

Position Code: A924G