Overview

Responsibilities

• Support collection efforts on outstanding and past-due customer invoices while maintaining positive client relationships
• Collaborate with client teams to resolve payment issues and reduce outstanding balances
• Work closely with Cash Application and offshore Collections teams to support daily operations
• Analyze aging reports and identify trends, risks, and root causes of non-payment
• Prepare and distribute collections, aging, and performance reports
• Assist with the development, improvement, and documentation of collections procedures and reporting processes
• Provide feedback and guidance to offshore collections team members
• Partner with finance team members to identify process efficiencies and operational improvements
• Support compliance with company policies, internal controls, and SOX requirements
• Perform ad hoc reporting, analysis, and special projects as assigned

Required Qualifications

• 1-3 years of experience in:
  • Accounts Receivable
  • Collections
  • Finance
  • Accounting
  • Related financial operations
• Strong communication and interpersonal skills
• Ability to maintain professional client relationships while managing collections activities
• Intermediate Microsoft Excel skills
• Strong analytical and problem-solving abilities
• Ability to work effectively in a collaborative team environment
• Strong attention to detail and organizational skills
• Ability to manage multiple priorities and meet deadlines

Preferred Qualifications

• Bachelor's Degree in Accounting, Finance, Business, or a related field
• Previous reporting and financial analysis experience
• Experience participating in projects or process improvement initiatives
• Knowledge of accounts receivable best practices and collection processes
• Experience working with offshore or shared service teams