Sr. Technology & Operations Risk Manager

Zions Bancorporation is one of the nation’s premier financial services companies operating as a collection of great banks under local brands and management teams in high-growth western markets. Zions is regularly recognized by American Banker magazine as having a top banking team in its list of “The Most Powerful Women in Banking.” Our customers consistently vote us as the best bank in our local markets. We value our employees, and we are committed to search out, recognize and create fulfilling opportunities for outstanding people within our organization, rewarding them for their contributions to our success. We recognize that banking is a “local” business, and that to be successful, we must have very strong ties to the communities we serve and strong relationships with our customers.

With benefits starting on day one, 12 bank holidays, profit sharing and company-matched 401(k) contributions, Zions is dedicated to being an employer of choice in our communities. At Zions, the possibilities are endless. You bring the talent; we bring the opportunity.

Zions Bancorporation is seeking an experienced Technology and Operations Risk Manager within the Data, Technology and Cyber Risk Management Organization (DTCRO) with demonstrated expertise in risk oversight. This role provides independent 2nd Line oversight and credible challenge of the Bank’s Cybersecurity and Technology organizations.

The Technology and Operations Risk Manager will drive a risk‑focused, disciplined, and balanced approach to evaluating and strengthening risk management practices, control effectiveness, and governance processes in a complex technology and business environment, while leading a small team of risk professionals.

The Technology and Operations Risk Manager will provide independent 2nd Line oversight of Cybersecurity and Technology risk management, including risk‑based coverage planning, credible challenge, targeted assessments, thematic analysis, and clear reporting to governance forums and regulators.

The Technology and Operations Risk Manager is a self‑starter responsible for the following:

Risk Oversight & Governance

• Provide independent 2LOD oversight of Cybersecurity, Technology and Supplier risk management.
• Define and communicate independent risk views for assigned oversight domains, including emerging risks and thematic trends.
• Evaluate alignment of 1LOD activities with enterprise risk frameworks, risk tolerances, and regulatory expectations.

Risk Assessment, Monitoring & Reporting

• Lead and/or perform risk and control assessments, targeted reviews, and 2LOD control testing activities, to assess risk mitigation effectiveness.
• Provide embedded risk monitoring by participating in recurring and planned activities delivering real-time credible challenge and escalating material concerns when warranted.
• Monitor Key Risk Indicators (KRIs) and metrics against stated risk appetite and tolerance thresholds.
• Prepare and deliver quantitative and qualitative risk reporting to management committees, executives, and the Board.
• Identify, challenge, and escalate material risks and control weaknesses in a timely and constructive manner.
• Oversee issue identification and remediation to ensure root causes are properly addressed.

Stakeholder Engagement & Advisory

• Establish and maintain strong working relationships with technology, cybersecurity, and supply chain business partners.
• Engage with stakeholders to embed effective risk management practices into daily operations and strategic initiatives.
• Provide industry and regulatory expertise to inform risk decisions and governance discussions.

People Leadership & Capability Building

• As leader within DTCRO, collaborate with other leaders to continually mature best practices and foster a respectful, inclusive, and positive team culture.
• Lead and develop a high-performing team through hiring, coaching, performance management, and succession planning.

Operational Management

• Maintain accountability for budget oversight while adapting to evolving regulatory priorities, business needs, and emerging risks in support of the DTCRO organization.

Qualifications:

• 10+ years in 1st or 2nd Line Risk Management or IT Audit, with expertise in at least two areas: cybersecurity, technology, cloud risk, or emerging technologies (e.g., GenAI, Quantum).
• Strong knowledge of cybersecurity and technology; dedicated to continuous learning.
• Experience with 2LOD oversight models and disciplined documentation for oversight activities and credible challenge.
• Strong leadership, relationship management, strategic thinking, diplomacy, and negotiation skills.
• Effective team leader who drives business objectives, promotes communication and teamwork, and mentors and develops team members’ skills.
• Demonstrates outstanding analytical and problem-solving abilities, consistently utilizing evidence-based decision-making.
• Outstanding interpersonal, influencing, and negotiation abilities with executive presence.
• Holds an industry certification (CISSP, CISM, CRISC, CISA) or equivalent expertise.
• Bachelors in a relevant field or equivalent experience. A combination of education and experience may meet qualifications.
• Familiarity with financial services regulations and frameworks (FFIEC, NIST CSF/AI RMF/800-53, CSA CMM, COBIT, COSO), and practical application skills.

Location:

This position is fully in office (5 days a week) at the Zions Technology Center - 7860 South Bingham Junction Blvd, Midvale, UT 84047

The Zions Technology Center is a 400,000-square-foot technology campus in Midvale, Utah. Located on the former Sharon Steel Mill superfund site, the sustainably built campus is the company’s primary technology and operations center. This modern and environmentally friendly technology center enables Zions to compete for the best technology talent in the state while providing team members with an exceptional work environment with features such as:

• Electric vehicle charging stations and close proximity to Historic Gardner Village UTA TRAX station.
• At least 75% of the building is powered by on-site renewable solar energy.
• Access to outdoor recreation, parks, trails, shareable bikes and locker rooms.
• Large modern cafe with a healthy and diverse menu.
• Healthy indoor environment with ample natural light and fresh air.
• LEED-certified sustainable building that features include the use of low VOC-emitting construction materials.

Benefits:

• Medical, Dental and Vision Insurance - START DAY ONE! 
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees
• Employee Ambassador preferred banking products

Apply now if you have a passion for impactful outcomes, enjoy working collaboratively with co-workers, and want to make a difference for the clients and communities we serve.