About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours. 

Job Summary

Role Description

• Identify, assess, and monitor operational, financial, reputational, and strategic risks across the organization.  

• Develop, implement, and update risk management policies, procedures, and mitigation plans to ensure risks are managed within the organization’s risk appetite.  

• Collaborate with all departments to understand and address their specific risks, and provide guidance on mitigation measures.  

• Maintain and support the Risk and Resiliency (R&R) tool, including integration with ancillary systems.  

• Lead training, communication, and awareness initiatives to build risk management capability across the firm.  

• Create, update, and maintain risk documentation, including policies, standards, guidelines, process flows, the PRC library, and Risk Register.  

• Ensure accurate Risk and Control Self-Assessments (RCSA), conduct control reviews for projects, business changes, third parties, and health checks, and evaluate the effectiveness of control programs.  

• Conduct internal governance reviews, support audits, and partner with business managers to document and remediate risks.  

• Identify and implement process improvements to strengthen controls, improve efficiency, and drive cost savings.  

• Stay informed of industry trends and regulatory changes in risk management.  

• Develop and present risk reports, KPIs, and KRIs for management and board review; engage management on recommended actions.  

• Support Incident Response & Management efforts by identifying risks, providing metrics, and assisting as needed.  

Behaviors and Competencies

• Adaptability: Can lead others through change, help teams adapt to new directions, and create a culture open to change.

• Analytical Thinking: Can use advanced analytical techniques to solve complex problems, draw insights, and communicate the solutions effectively.

• Business Acumen: Can develop and execute business plans to drive growth and profitability.

• Change Management: Can manage major changes in organizational processes or policies, can facilitate change management processes among others, can mentor others in effective change management, and can adapt change management style based on the situation and the organization’s needs.

• Collaboration: Can take ownership of team initiatives, foster a collaborative environment, and ensure that all team members feel valued and heard.

• Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.

• Continuous Improvement: Can identify major areas for improvement, implement major changes, and support others in their continuous improvement efforts.

• Decision-Making: Can facilitate group decision-making processes, build consensus, and commit to a course of action even in the face of uncertainty.

• Leadership: Can take ownership of complex team initiatives, collaborate with others in decision-making processes, and drive team performance.

• Strategic Thinking: Can analyze complex situations, anticipate future trends, and align and integrate strategies across departments or functions.

• Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.

• Detail-Oriented: Can identify errors or inconsistencies in work and make necessary corrections.

• Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.

• Prioritization: Can identify critical tasks, arrange them based on importance, and execute without explicit instructions.

• Multi-Tasking: Can identify opportunities for task optimization, propose solutions, and manage multiple tasks without explicit instructions.

• Follow-Through: Can manage multiple tasks, prioritize effectively, and meet deadlines without needing explicit reminders.

• Continuous Improvement: Can identify moderate areas for improvement and implement moderate changes.

• Data Analysis: Can identify patterns and trends in data, propose hypotheses, and use statistical techniques to test them.

• Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.

• Collaboration: Can actively participate in team discussions, respect differing opinions, and collaborate with others to achieve common goals.

Skill Level Requirements

• In-depth knowledge and experience with risk management principles, including identification, assessment, and mitigation strategies. – Expert/Advanced

• Proficient in using risk management software tools to monitor, analyze, and report on risk exposure. – Expert/Advanced

• Skilled in project management, with the ability to lead projects to completion while ensuring alignment with goals and optimal resource utilization. – Expert

• Demonstrates a strong commitment to producing high-quality work and upholding organizational ethics, integrity, and compliance standards.

• Capable of thriving in fast-paced team environments, managing multiple tasks, and adapting to shifting priorities. – Advanced

• Proficient in Microsoft applications including Word, Excel, PowerPoint, Project, and Outlook; familiarity with Asana and Lucid is a plus.

• Experienced in data analysis, including data cleaning, transformation, modeling, and interpretation to support strategic decision-making. – Expert

• Skilled in stakeholder management, with the ability to align diverse interests and drive consensus to achieve business objectives. – Expert

• The ability to effectively utilize applications like Word, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently. - Intermediate

• Proficient in utilizing Microsoft Excel for data analysis, including the use of formulas, functions, pivot tables, and data visualization tools. - Intermediate

• Knowledge of various project management frameworks such as Agile, Waterfall, and Scrum, to effectively plan, execute, and close projects. - Intermediate

Other Requirements

• Completed Bachelor’s Degree in Computer Science or a related field, or relevant work experience required

• 5+ years of Risk Management experience with a strong understanding of operational risk and business process improvement methods

• 5+ years of Project Management experience

• 2+ years of experience in Business Continuity and Incident Management experience

• Knowledge and experience with Risk Management, Business Continuity Management and Information Technology standards and best practices, including governance frameworks (ISO 31000, 27001, 22301, NIST, ITIL, etc.)  

• Experienced with GRC Risk Management tools, and related interfaces (ServiceNow is a Plus) 

• Proficient computer skills , experience using Microsoft applications (Word, Excel, PowerPoint, Project, Visio, and Outlook)  

• Willingness to travel up to 25% of the time to engage with internal business units and conduct vendor assessments

• Flexibility to work extended hours, including evenings and weekends, and to respond on short notice during incident management or special project execution

• Certification: CRM/PRM

The estimated annual pay range for this position is $80,000 - $130,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status