Sheraton Philadelphia Downtown - Night Audit Supervisor

Join our Team as a Night Audit Supervisor!

About Us:

At Aimbridge, the Night Audit Supervisor supports Front Office operations during overnight hours, ensuring smooth, efficient, and courteous service for all guests. This role oversees nightly audit processes, staff supervision, and financial reporting to maximize room revenue and guest satisfaction. The ideal candidate demonstrates strong leadership, problem-solving, and communication skills while maintaining composure in high-pressure situations. This position plays a key role in upholding company standards and delivering exceptional overnight service experiences.

KEY SKILLS/RESPONSIBILITIES

• Supervise and support Front Desk and Night Audit staff to ensure efficient overnight operations.
• Address and resolve guest requests, complaints, and incidents promptly and professionally.
• Monitor room revenue, occupancy, and rate efficiency to optimize nightly performance.
• Oversee the accuracy of audit reports, financial reconciliations, and cash handling.
• Train, coach, and evaluate front office employees to maintain high service standards.
• Ensure compliance with company policies, brand standards, and safety procedures.
• Review payroll, schedules, and productivity reports in coordination with management.
• Maintain effective communication across departments to ensure operational consistency.
• Participate in Manager on Duty (MOD) shifts and emergency response procedures as needed.

EDUCATION & EXPERIENCE

• 3+ years of progressive hotel or related experience; supervisory experience preferred.
• Proficiency in Windows-based systems and front office software.
• Strong leadership, communication, and decision-making abilities.
• Ability to remain calm and professional under pressure.
• Must hold a valid driver’s license and demonstrate integrity in handling sensitive information.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
Just two blocks from the Pennsylvania Convention Center, the Sheraton Philadelphia Downtown is walking distance to Love Park, the Franklin Institute, and the iconic Philadelphia Museum of Art. Guests can take advantage of our newly renovated fitness center equipped with Peloton bikes. Relax at our welcoming Terrace restaurant or bar and coffee shop, the Local. Our 759 reimagined guest rooms feature comfortable beds that invite guests to wind down after a busy day, as well as fantastic views of the Benjamin Franklin Parkway, a scenic boulevard that runs through the cultural heart of Philadelphia. For meetings, our planning and banquet staff transform our 58,000 square feet of flexible event space into the perfect venue for conventions, board meetings, or any occasion anyone wants to celebrate.