Service Delivery Manager - Finance & Accounting (F&A)

Ready to turn bold ideas into real-world impact?
 At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
 Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Responsibilities

• Lead and deliver end-to-end Workday Financials implementations covering AP, AR, Procurement, Banking & Settlement, and Business Assets.
• Manage and resolve AMS support tickets related to Workday Finance modules — triage, root cause analysis, and resolution documentation.
• Own the Financial Data Model (FDM) design — worktags, cost centres, ledger accounts, and spend categories.
• Configure Business Process Frameworks (BPFs), approval workflows, and security role assignments aligned to client requirements.
• Lead client-facing discovery workshops, FIT/GAP sessions, and UAT planning activities.
• Build and maintain Workday financial reports using Report Writer, Composite Reports, and Prism Analytics.
• Mentor and guide junior consultants across the offshore and onshore delivery team.
• Drive EIB data migration activities including template design, data validation, and reconciliation.

Minimum Qualifications

• 6+ years of overall experience in Finance / ERP consulting; minimum 4 years hands-on in Workday Financials.
• Active Workday Pro Certification in Financial Management or a related Workday Finance module.
• Hands-on experience with at least 2 full-cycle Workday Finance implementations from discovery through go-live.
• Strong functional knowledge of R2R (Record-to-Report), P2P (Procure-to-Pay), and financial reporting processes.
• CA / CPA / MBA Finance or equivalent finance qualification preferred.

Preferred Qualifications/ Skills

• Experience with Workday Prism Analytics, Accounting Center, and Adaptive Planning.
• Familiarity with Workday integrations — EIB, Studio, RaaS, REST/SOAP APIs.
• Exposure to third-party AP automation tools such.
• Prior experience at a Big 4, Tier-1 SI, or Workday AMS partner.
• Knowledge of R2R automation and close management tools .
• Strong client-facing communication, stakeholder management, and presentation skills.
• Exposure to Workday AI features such as Workday Illuminate, Planning Agent, or Supplier Contracts Agent is a plus.

Qualifications

Certifications

Required Skills

Language

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The approximate annual base compensation range for this position is:

The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.

Why join Genpact?
•    Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•    Make an impact – Help global enterprises solve business challenges that matter 
•    Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.