Senior Technical Accountant

About Upwork Inc.

Upwork Inc. (Nasdaq: UPWK) is a company that connects businesses with global, AI-enabled talent across various contingent work types, including freelance, fractional, and payrolled. Their portfolio includes the Upwork Marketplace, offering on-demand access to skilled talent worldwide, and Lifted, a solution for enterprises to manage and pay talent across the contingent work spectrum. Businesses of all sizes rely on Upwork Inc. to find and hire expert talent, leverage AI-powered work solutions, and drive business transformation. With professionals spanning over 10,000 skills in areas like AI & machine learning, software development, sales & marketing, and more, Upwork Inc. helps businesses scale, innovate, and transform their workforces for the future. Since its inception, Upwork Inc. has facilitated over $30 billion in transactions and services, fulfilling its purpose to create opportunity in every era of work.

Learn more about the Upwork Marketplace at Upwork.com and follow us on LinkedIn, Facebook, Instagram, TikTok, and X; and learn more about Lifted at Go-Lifted and follow on LinkedIn.

About the Role

We are seeking an experienced and strategic Product Manager to develop and drive product capabilities for our Tax Compliance products. Compliance is crucial to our business, and we aim to build pragmatic, compliant solutions that enhance the customer experience for both clients and talent on our marketplace. We believe excellent customer experience stems from robust platform capabilities, and this senior product manager will influence the entire stack, from platform to user experience. Developing products for multiple geographies presents challenges, and the ideal candidate will need to think and build modularly to enable and drive global compliance and go-to-market efficiency. Given the interconnected nature of tax products, this role requires a thoughtful product manager adept at proactive collaboration with various product and cross-functional leaders.

Your Responsibilities:

• Translate marketplace requirements into generic and tax platform capabilities, encompassing core product platforms and associated customer experiences.
• Prioritize the customer, solving for Tax compliance with business pragmatism.
• Actively partner with various Upwork teams, including design, engineering, marketing, legal, accounting, and finance, on new products, initiatives, and global expansions of existing products.
• Lead the tax aspects for the end-to-end product deployment life cycle, including but not limited to design review, testing, launch, tax functionality, reporting, and compliance.
• Support a broad range of teams such as Community, Customer Support, Financial Risk & Compliance, Trust & Safety, and others to address product needs and user queries related to tax issues.
• Develop a deep understanding of Upwork’s business model and various products, including key tax positions, issues, and obligations.

What it takes to catch our eye:

• Strong Product Management experience. Experience in a marketplace business environment, building compliance products (tax or otherwise), and product platforms is preferred.
• Proficiency with modern technologies and user experience principles necessary to bring product solutions to market at scale and globally.
• A proactive drive and willingness to go above and beyond, coupled with a strong work ethic.
• A balance of technical and commercial acumen; the ability to articulate possibilities and their impact on the business.
• Strong interpersonal skills; the ability to effectively influence a wide range of collaborators across the organization.
• Knowledge of tax compliance is a plus but not mandatory. This role will involve close collaboration with functional tax subject matter experts who will provide the necessary tax expertise.

Location & Employment Details

Join us in changing how the world works. Upwork is establishing an operational hub in Toronto, Canada, expected to be fully operational by Q4 2026. This role will require 3 days in the office once the office is open.

This position will initially be employed through a partner to ensure a seamless hiring process while we establish the hub. Opportunities to transition to employment with Upwork may arise later, depending on business needs and other requirements. While employed by the partner, you will work as part of Upwork’s team, with access to our resources, culture, and growth opportunities. Our partner will offer competitive benefits. When Upwork’s hub is established, we will be excited to offer direct employment and benefits as business needs require.

Commitment to Diversity & Inclusion

Upwork is committed to building a diverse, inclusive, and equitable workforce. Employment decisions are made without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or any other status protected by applicable law.

Privacy Information

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