Senior Regional Payroll Analyst, AMER

SUMMARY

The Senior Regional Payroll Analyst has a key role in delivering world-class payroll support and services to contribute to an outstanding employee experience.

Americas: United States, Canada, Mexico, Brazil, Colombia, Ecuador, Panama, Argentina, Chile

RESPONSIBILITIES

• Lead and execute gross-to-net payroll processing activities for assigned Americas countries, ensuring accuracy, compliance, and timely delivery.
• Ensure compliance with applicable federal, state, and local payroll regulations. 
• Perform detailed payroll audits, variance analysis, and reconciliation activities to ensure payroll accuracy and compliance with internal controls. 
• Ensure compliance with payroll controls, SOX requirements, audit standards, and regional payroll policies.
• Maintain confidentiality and protect employee payroll data in accordance with company policies and applicable privacy regulations.
• Manage LOA transaction entry and employee inquiries related to the how and why the pay was calculated. 
• Confirm accuracy of garnishment processing and compliance with legislation.
• Execute standard work for managing overpayments/repayments with stakeholder communication with regional policy.
• Develop, maintain, validate, and continuously improve standard work documentation for regional payroll processes.
• Lead continuous improvement initiatives, identify process inefficiencies, and support payroll harmonization and standardization efforts across the region.
• Process equity inclusions, relocation, imputed income, and other taxable inclusions
• Escalate payroll related issues, seek advice when faced with complex issues/problems and propose reasonable solutions.
• Partner with HR, Finance, Tax, Benefits, Total Rewards, and OpCo stakeholders to support payroll operations and resolve complex issues.
• Detailed knowledge and understanding of ADP GlobalView, Celergo and eTime
• Partner with payroll vendors and internal stakeholders to resolve complex payroll issues and ensure service delivery expectations are met.
• Support daily visual management to easily identify areas for improvement, control limits and additional opportunities for measurements to increase optimization.
• Support audits, reconciliations, and payroll related documentation.
• Calculate termination and deceased wage payments compliant with country legislations.
• Monitor and support employee escalations and inquiries. 
• Payroll Tax Management 
• Ability to run standard and create ad hoc reports.
• Manage and resolve payroll inquiries submitted through ServiceNow or designated case management systems, ensuring SLA compliance and exceptional employee support.

YOU WILL BE SUCCESSFUL IN THIS ROLE IF YOU HAVE:

• Strong analytical and problem-solving skills; ability to combine attention to detail with big picture perspective.
• Ability to comfortably speak to employees at all levels to support inquiries.
• Able to develop effective working relationships with various stakeholders.
• Excellent time management, ability to meet deadlines, and organizational skills.
• Experience working with ADP Global View, ADP Celergo and ADP eTime.
• Ability to deliver under tight deadlines, resourceful and solution oriented.
• Team player who is willing to pitch in and help wherever necessary.
• Thrives in a fast-paced environment and can operate with flexibility.
• Able to work independently with minimal supervision.
• Proven record of consistently meeting goals and objectives.
• Deep knowledge of regional payroll laws and regulations.
• Strong project skills with the ability to develop functional business requirements.
• Bachelor's degree in related field, preferred, with a strong understanding of payroll.
• Deep knowledge of regional payroll laws and regulations.
• Minimum (5) years’ experience, including responsibility for multiple countries within the Americas region, in payroll shared service models preferably using ADP GlobalView, Celergo and eTime.
• Experience in processing payroll for multiple countries within the region.
• Strong analytical and problem-solving skills.
• Strong attention to detail and organizational skills.
• Strong proficiency in MS Excel and Office tools.
• Strong communication skills and a customer-service mindset
• Additional language skills (Spanish or Portuguese) preferred

MINIMUM QUALIFICATIONS

• Bachelor's degree in related field, preferred, with a strong understanding of payroll.
• Deep knowledge of regional payroll laws and regulations.
• Minimum (5) years’ experience, including responsibility for multiple countries within the Americas region, in payroll shared service models preferably using ADP GlobalView, Celergo and eTime.
• Experience in processing payroll for multiple countries within the region.
• Strong analytical and problem-solving skills.
• Strong attention to detail and organizational skills.
• Strong proficiency in MS Excel and Office tools.
• Strong communication skills and a customer-service mindset
• Additional language skills (Spanish or Portuguese) preferred