Senior Manager, Procurement Platforms & Enablement

Our Client, a Commercial Banking company, is looking for a Senior Manager, Procurement Platforms & Enablement for their Toronto, ON/Hybrid location.
Responsibilities:

• Coupa Functional Expertise & Workflow Enablement
• Serve as the functional SME for Coupa and associated Source-to-Pay processes.
• Maintain deep expertise across Coupa modules, workflows, configurations, integrations, and platform capabilities.
• Lead the design, configuration, enhancement, and optimization of end-to-end Source-to-Pay workflows within Coupa.
• Evaluate business requirements and recommend functional solutions that align with platform capabilities and best practices.
• Identify opportunities to improve workflow efficiency, controls, automation, user experience, and compliance through enhanced platform utilization.
• Support ongoing platform growth through the introduction and adoption of new functionality and capabilities.
• Supplier Enablement & Procurement Automation:
• Lead supplier enablement initiatives supporting onboarding, adoption, and expansion of Coupa capabilities.
• Drive the automation of procurement and Procure-to-Pay processes through effective utilization of platform capabilities.
• Partner with suppliers, Procurement Operations, and Technology teams to facilitate successful onboarding and integration activities.
• Monitor adoption and utilization trends and identify opportunities to increase automation and supplier participation.
• Support continuous improvement initiatives aimed at reducing manual processes and increasing operational efficiency.
• Platform Enhancements & Project Delivery:
• Drive the execution of assigned procurement technology projects, enhancements, and continuous improvement initiatives.
• Gather, document, analyze, and refine business and functional requirements.
• Translate business needs into system configurations, workflow enhancements, and platform solutions.
• Coordinate and execute testing activities, including functional testing, user acceptance testing, defect management, and implementation readiness.
• Manage project deliverables, timelines, risks, dependencies, and issue resolution activities through successful completion.
• Support implementation, stabilization, and post-deployment sustainment activities.
• Operational Support & Sustainment:
• Provide oversight and support for ongoing Coupa operations and platform functionality.
• Act as the senior escalation point for complex workflow, process, and system-related issues.
• Own and manage issue, enhancement, and defect backlogs to ensure timely investigation, prioritization, and resolution.
• Support release management, platform upgrades, system maintenance, and enhancement deployments.
• Maintain process documentation, functional specifications, training materials, and knowledge repositories.
• Stakeholder & Technology Collaboration:
• Partner with Technology teams to support integrations, platform enhancements, releases, and issue resolution activities.
• Work closely with Procurement, Finance, and business stakeholders to understand operational requirements and identify improvement opportunities.
• Collaborate with software vendors and implementation partners to support platform optimization and issue resolution.
• Facilitate discussions regarding requirements, functionality, risks, dependencies, and delivery priorities.
• Leadership & Delivery Excellence:
• Provide guidance and coaching to analysts, specialists, project team members, and operational resources.
• Support prioritization and coordination of platform-related initiatives and operational activities.
• Promote best practices related to Coupa functionality, supplier enablement, workflow design, and procurement automation.
• Prepare leadership updates related to project delivery, operational health, enhancement activities, and platform performance.

• Successful delivery of assigned procurement technology projects and enhancements.
• Increased supplier adoption and enablement within Coupa.
• Expansion of automated Source-to-Pay processes and workflows.
• Effective management of platform issues, enhancements, and operational support activities.
• Improved efficiency, user experience, and compliance through optimized workflow design.
• Strong stakeholder satisfaction and successful execution of platform-related initiatives.
• Stable and effective operation of Coupa and associated procurement technology capabilities.
• Desired Experience:
• Deep functional expertise in Coupa, including Source-to-Pay workflows, approvals, supplier enablement, forms, catalogs, invoicing, and procurement automation.
• Strong understanding of procurement, sourcing, contracting, and Procure-to-Pay business processes.
• Experience leading platform enhancements, implementations, and continuous improvement initiatives.
• Strong business analysis, requirements management, testing, and project delivery experience.
• Experience working with cross-functional stakeholders, technology teams, and third-party vendors.
• Demonstrated ability to manage multiple projects and operational priorities simultaneously.
• Must Have Requirement:
• 5-7 years of experience with procurement platforms, Coupa preferred. Other tools (e.g., Ariba, Ivalua, etc.) would also be considered.
• Experience supporting supplier enablement and automation initiatives.
• Strong understanding of procurement processes, including Source-to-Pay and Procure-to-Pay.
• Nice to Have:
• Strong understanding of procurement, sourcing, contracting, and Procure-to-Pay business processes.
• Excel and data analysis (e.g., building pivot tables, cleansing data, etc.)
• Strong business analysis, requirements management, testing, and project delivery experience.
• Experience leading platform enhancements, implementations, and continuous improvement initiatives.
• Soft Skills:
• Strong stakeholder management skills
• Ability to work cross-functionally with multiple stakeholders
• Process-oriented and detail-focused
• Strong communication and change management capabilities
• Ability to manage multiple priorities and initiatives simultaneously

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities