Be Part of the Next. Be Berkadia.

Berkadia is built on deep expertise, strong relationships, and a commitment to excellence across the commercial real estate industry. What sets us apart is our people. As a values-driven organization, we foster a culture where collaboration thrives, growth is encouraged, and employees are empowered to make an impact. Together, our people strengthen our business and help shape the future of Berkadia. Are you ready to be part of the next? Discover your next opportunity at Berkadia and apply today.

Responsibilities

• Evaluate Servicing processes and workflows to identify operational risks, control gaps, process inconsistencies, and opportunities for improvement.
• Design, document, implement, and monitor business controls that mitigate identified operational risks.
• Perform periodic control reviews and testing to assess whether established controls are operating as intended.
• Partner with business leaders and subject matter experts to understand processes, risks, and potential control implications.
• Recommend process and control enhancements that improve operational effectiveness while maintaining appropriate risk mitigation.
• Develop and maintain process documentation, control documentation, procedures, and job aids.
• Analyze control results and business data to identify trends, recurring issues, or emerging areas of risk.
• Prepare clear reporting for management regarding control effectiveness, identified risks, remediation progress, and areas requiring attention.
• Support business initiatives and process changes by identifying potential risks and appropriate controls before implementation.
• Collaborate with Compliance, Legal, Risk, Internal Audit, and other partners as appropriate to support the business control environment.
• Promote risk and control awareness across the Servicing organization through communication, guidance, and knowledge sharing.
• Maintain awareness of industry practices and relevant internal requirements that may affect Servicing processes and controls.
• Handle sensitive and confidential information with appropriate discretion.
• Other duties as assigned.

Preferred Qualifications

• Strong understanding of operational risk management, internal controls, process improvement, or related disciplines.
• Ability to assess complex business processes and translate identified risks into practical controls and solutions.
• Strong analytical and problem-solving skills with exceptional attention to detail.
• Demonstrated ability to identify root causes and recommend sustainable process improvements.
• Strong written and verbal communication skills, with the ability to explain risk and control concepts to stakeholders at varying levels of the organization.
• Ability to build productive relationships across business and corporate functions.
• Sound judgment and discretion when handling confidential or sensitive information.
• Knowledge of the commercial real estate industry and/or loan servicing operations preferred.
• Bachelor's degree or equivalent combination of education and relevant experience.
• 5+ years of experience in business controls, operational risk, compliance, audit, process improvement, loan servicing or a related function.

We believe People Matter, so we offer benefits that go beyond:

• Monthly paid volunteer hours and donation matching to benefit our communities 
• Employee Resource Groups that help you grow with us
• Fertility and family planning services  
• Up to 12-weeks of fully paid parental leave   
• Mental health care, including free counseling sessions:  
• We'll help you fund your learning journey with generous tuition reimbursement 
• Pet insurance discounts 
• And more! 

Be Your Best Self. Be Berkadia. 

Berkadia, as an equal opportunity employer, celebrates our employees’ unique differences, which we believe drives personal and company-wide innovation and creates a people-first culture where your career can take the long view. To achieve these goals, we are committed to the inclusion of all qualified individuals, without regard to race, religion, age, color, national origin, gender, sexual orientation, gender identity or expression, marital status, domestic partner status, military and veteran status, disability, pregnancy, parental status, genetic information, political affiliation, or any other status protected by federal, state and local laws.

In keeping with our commitment, Berkadia takes the necessary steps to provide a workplace free from harassment, discrimination, and unlawful retaliation, as well as access and reasonable accommodations for individuals with disabilities and sincerely held religious beliefs. If you require a reasonable accommodation to take part in the interview process, please contact talentacquisition@berkadia.com. 

You have rights under federal, state and local employment laws. No question in this Application is intended to elicit information in violation of any such law, nor will any information obtained in response to any question be used in violation of any such law. If you apply for this role, you are acknowledging Berkadia's Application Policy and Berkadia's Privacy Policy. Please click the following links for more information about: EEOC, Employee Rights under the FMLA, EPPA.