Senior Billing Specialist

Company Overview

TradePending provides dealerships with automotive’s #1 software from revenue to retention. Our platform helps dealers convert more website traffic, improve showroom efficiency, and drive long-term customer engagement.

 
Working at TradePending

We offer competitive compensation and comprehensive benefits. Our dedicated team is not only passionate about their work but also knows how to have fun. While you'll face exciting challenges and work hard, our positions come with great benefits and fulfillment for those who excel. If you bring your best self to the table, we promise to do the same. 

Key Responsibilities:

• Conduct audits of OEM Billing Files, ensuring accuracy and compliance.
• Collaborate with OEMs and Dealers to facilitate Enrollments, Upgrades, and Cancellations, including but not limited to FCA, GM, Subaru, Toyota/Lexus, and future OEM programs.
• Manage accounts for Strategic Accounts, ensuring smooth operations.
• Review and verify API Billing Files for accuracy and completeness.
• Participate in the end-of-month billing process, conducting audits to maintain data accuracy.
• Update the Contract Log with newly accepted contracts.
• Process and record cancellations, winbacks, and dead deals in the TradePending App, KPI & Contract Log.
• Reconcile KPI & Contract Log on a monthly basis to ensure data integrity.
• Process and follow up on overdue invoices and failed credit card transactions.
• Config Complete Assistance: Communicate with dealers via email and phone to gather required details.
• Accounts Payable Support: Respond to Accounts Payable related support tickets and phone inquiries.
• Cancellation Processing: Adjust and edit invoice details, amounts, and relevant data as approved.
• Contract Management/Data Entry: Input and management of contract parameters with different payment frequencies for term contracts. 

• Accounting background and experience with deferred revenue and accrual accounting. 
• Operates with a strong sense of urgency and attention to detail.
• Proficient in spreadsheet software such as Excel, NetSuite (not required, but preferred), Customer Portals (not required, but preferred).
• Ability to create reports and charts.
• Excellent phone, chat, and email etiquette.
• Strong time management skills to meet deadlines and handle monthly tasks.
• Accurate data entry skills with an understanding of deferred revenue accounting guidance.
• Effective communication via chat, phone, and email.
• Proficient typing and grammar skills.
• Familiarity with relevant software applications and equipment.
• Knowledge of customer service principles and practices.
• Strong listening skills.
• Team player willing to collaborate for the greater good.
• Capable of multitasking effectively.
• Experience with SaaS, Salesforce, or similar systems is a plus.