Senior Advisor to the Chief Taxpayer Services

Summary

The Internal Revenue Service (IRS) is a bureau of the Department of the Treasury. The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today's global economy. We have over 100,000 employees across the country and around the world. Come Join the Department of the Treasury and Invest in Tomorrow.

Duties

The incumbent serves as a principle advisor to the Chief and Deputy Chief, Taxpayer Services on a wide range of high-level and sensitive issues and is responsible for providing policy-level technical analysis and advice on tax administration (processing, research, compliance, and customer service) issues.
We strongly encourage applicants to read the entire announcement before submitting their applications.
As the Senior Advisor to the Chief Taxpayer Services your duties and responsibilities include:

• Providing in-depth technical analysis and top-level advice related to short and long range program policies, strategies and objectives for the Chief, Taxpayer Services to implement the overall IRS strategy and vision for taxpayer service and voluntary compliance programs.
• Providing leadership in driving consensus across operating division lines on key issues related to the re-engineering of business practices and procedures necessary to enhance tax administration operations and provides executive direction to systems enhancements that are needed to implement changes in the delivery of products and services to taxpayers.
• Preparing testimony, correspondence and analyses for presentation to Congress or any of several Congressional committees which have legislative interest in the operational or tax administration efforts handled by Taxpayer Services.
• Staying abreast of a broad range of current developments, policy considerations, trends and the internal climate that factor into policies impacting the IRS to assist the Chief, Taxpayer Services in setting priorities and objectives.
• Providing technical advice regarding Taxpayer Services' operations, program controls, filing season requirements, and customer service program activities.
• Serving as a key communicator with internal and external stakeholders, including Congressional members and staff, practitioner and payroll organizations, trade associations, and educational institutions to obtain feedback concerning actions that the Service can take to facilitate the timely filing and payment of tax obligations.
• Making recommendations to the Chief, Taxpayer Services and other executives on matters of program policy, expectations, and procedures.
• Providing advice and consultation to Division Commissioners, Chiefs, and Directors to ensure comprehensive and integrated taxpayer service and voluntary compliance programs are developed and deployed.
• Working closely with the Chief Counsel and the Operating Division Counsel on technical positions and regulatory and litigation issues affecting Taxpayer Services' customer segment.
• Analyzing and making recommendations on issues related to Taxpayer Services' operational priorities and policies; return filing improvements; unique program evaluation and assessment ideas and techniques; and new program area or revised program priorities in anticipation of, or in response to, Congressional interest in program administration.

Requirements

Conditions of employment

• U.S. Citizenship is required.
• Be geographically mobile to accomplish the Service's mission.
• Certify you have registered with the Selective Service System if you are a male applicant born after December 31, 1959, or certify you are exempt from having to do so.
• Complete a OF-306, Declaration for Federal Employment, to determine your suitability for Federal employment, at the time requested by the agency.
• Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
• Provide information to successfully complete a background investigation. Applicants must have a successfully adjudicated FBI criminal history record check (fingerprint check) and a NACI or equivalent.
• Go through a Personal Identity Verification (PIV) process that requires two forms of identification as listed on Form I-9 (http://www.uscis.gov/files/form/I-9_IFR_02-02-09.pdf); of which one must be a valid state or federal government-issued picture identification. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
• Complete verification of identity and employment eligibility as required by Federal law for all persons hired to work in the United States. The IRS participates in e-Verify (Employment Verification) and may provide information from your Form I-9 to the Social Security Administration (SSA) and/or the Department of Homeland Security (DHS) to secure a work authorization. You will receive written instructions and contact information for SSA and DHS if this information cannot be confirmed.
• File a Confidential Financial Disclosure Report (sf278) within 30 days of appointment and annually.
• Disclose Political Appointments.
• Meet all qualification requirements by the closing date of this announcement.

Qualifications

You must meet the following requirements by the closing date of this announcement.
As a basic requirement, applicants must demonstrate progressively responsible experience directly related to the knowledge, skills and abilities outlined under Mandatory Technical Qualifications. Typically, experience of this nature will have been gained at or above the GS-15 grade level in the Federal service, or its equivalent, with state or local government, the private sector, or nongovernmental organizations. You must demonstrate in your application, significant achievements, increasing levels of responsibility, and a solid record of successful professional performance.
Mandatory Technical Qualifications (TQs):

In addition to specialized experience, applicants must possess the following technical qualifications that represent the knowledge, skills, and abilities essential to perform the duties and responsibilities of the position. Please give examples and explain the complexity of the knowledge possessed and the sensitivity of the issued you handled in your resume. Your résumé must show that you possess the following TQs:

1. Ability to research and interpret IRS systems, including Integrated Data Retrieval System (IDRS), Accounts Management Services (AMS), Corresponding Imaging Inventory (CII), Compliance Data Warehouse (CDW), Employer User Portal (EUP) to view MeF returns, and Work Request Management System (WRMS).
2. Ability to make determinations on the resolution of individual and/or business tax accounts and carry out a full range of administrative and technical assistance using tax law, the IRM, the IRC, SERP, tax regulations, practices, tax forms, notices, bills and other documents that will provide viable options for taxpayers to meet their tax obligations.
3. Experience in strategic negotiations and strong consulting skills with the ability to advise and make recommendations in both positive and negative situations and produce the best outcome.
4. Knowledge of the legislative process and ability to analyze and predict the impact of proposed legislation and advise on its ramifications to customer service programs.

Education

There is no education requirement for this position.

Additional information

• Applications MUST be submitted through USAJobs.
• Submit resume and all other required documents online by 11:59 PM EST of the closing date.
• If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management.
• Salary for Senior Level jobs vary depending on qualifications.
• Undergo a review of prior performance/conduct and an income tax verification. Refer to "Get Your Tax Record" at http://www.irs.gov/ to check the status of your account, balance owed, payment history, make a payment, or review answers to tax questions. If you are not in compliance, you will be determined unsuitable for employment with IRS.
• The employment of any candidate selected for this position, including a current employee or a new hire, selected for this position may be conditional upon classification and/or audit of federal tax returns.
• This position requires that the successful candidate undergo personnel vetting, which includes a background investigation and enrollment upon onboarding into "Continuous Vetting." Enrollment in Continuous Vetting will result in automated record checks being conducted throughout one's employment with Treasury. For more information regarding your rights refer to Noncriminal Justice Applicant's Privacy Rights - FBI, FD-258 Privacy Act Statement - FBI, and SEAD-3-Reporting-U.pdf (dni.gov).

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.