Senior Accounts Receivable Specialist

Position Summary:

The Senior Accounts Receivable Specialist is accountable for end-to-end invoicing, collections, and cash application activities for a designated segment of PECO’s Accounts Receivable (“AR”) portfolio, with an emphasis on key accounts (including PECO’s top customers). This role partners closely with internal stakeholders and communicates directly with customers to resolve billing issues, reduce aging, and support timely and accurate application of cash. The Senior Accounts Receivable Specialist is responsible for invoice generation and distribution, AR reconciliations, AR related financial analysis, coaching and mentoring AR teammates, and supporting improvement initiatives and controls.

Essential Functions:

• Ownership of invoice processing for the assigned AR portfolio (including key accounts), including generating, reviewing, posting, and distributing invoices in accordance with established controls and service expectations.
• Perform in-depth analysis of customer and billing data to support specialized billing requirements, respond to ad hoc customer requests, and identify payment trends and behaviors.
• Reconcile customer accounts across multiple PECO data systems to ensure data integrity, identify discrepancies, and recommend root-cause fixes and resolutions.
• Lead collection efforts for the assigned AR portfolio, including frequent customer communication regarding timely payment. Partner with PECO’s Sales, Service, and Transportation teams to resolve invoice disputes and collection issues; within established approval limits, exercise the authority to write off and/or credit customer balances.
• Identify collection and credit risks and recommend credit holds (PECO “pallet holds”) in accordance with policy and established escalation protocols.
• Apply and post customer payments daily for the assigned AR portfolio, ensuring timely and accurate cash application and appropriate documentation.
• Serve as a back-up for the monthly AR financial close process in alignment with accounting close deadlines, including preparing and reviewing schedules, supporting reconciliations, and addressing variances.
• Provide training, coaching, and day-to-day guidance to AR teammates; share best practices and reinforce compliance with internal controls.

Key Competencies for Success:

• Customer-focused communication and relationship management, including tactful issue resolution and negotiation.
• Strong analytical skills (data review, reconciliation, trend analysis) with sound judgment and attention to detail.
• Ability to prioritize and manage deadlines in a fast-paced environment, including month-end close deliverables.
• Working knowledge of internal controls and process discipline; comfort operating within policy and approval limits.
• Collaboration and cross-functional partnership with Sales, Service, Transportation, and Accounting.
• Informal leadership skills, including coaching, knowledge sharing, and influencing without direct authority.

Qualifications:

• Five or more years of experience in a credit and collections department, including prior B2B collections experience.
• Hands-on experience with accounting software (Microsoft Business Central preferred).
• Intermediate proficiency with Microsoft Excel (including data analysis), Word, PowerPoint, and Outlook.
• Bachelor’s degree required (or equivalent combination of education and experience).

Environment/Physical Demands:

• This position operates primarily in a professional office environment and routinely uses standard office equipment (computer, phone, and printer). The role may require prolonged periods of sitting and working at a computer, with occasional standing or walking.

Travel:

• None.

PECO Pallet Inc. is an Equal Opportunity Employer. PECO celebrates our continuous journey pursuing diversity through inclusion and empowerment of our employees to shape the future of the company and deliver our pillars of Quality and Service to all customers.