Scheduling & Billing Specialist

Thank you for considering a career at Bon Secours!

Scheduled Weekly Hours:

Work Shift:

Bon Secours

About Us

As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Scheduling & Billing Specialist – Work at Home – Virginia

Job Summary
Facilitates the scheduling of endoscopy and surgical cases and related ancillary and diagnostic services, pre-operative tests, appointments and classes for all Richmond Bon Secours Mercy Healthcare locations. Shares information with appropriate resources to ensure smooth processing of patients through the surgical pathway.

Essential Functions:

• Serves as front-line customer service representative for physicians’ offices for scheduling surgical or endoscopy cases and related appointments.

• Collects, verifies and documents patient data to ensure accurate scheduling of surgical/endoscopic cases and related appointments.

• Understands, documents and communicates special requests related to surgical/endoscopic procedures to the Surgical Scheduling Supervisor, Surgical Scheduling Team Lead or directly to the OR as appropriate.

• Identifies special circumstances that require intervention by additional resources or entities (ex: equipment or scheduling conflicts).

• Confirms next day scheduled cases with providers’ offices and makes updates to schedule as needed.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation.

Education:

• High School Diploma or GED (required)

• 2 Year/ Associate Degree in Medical Assistant or related field (preferred)

Experience:

• 3 years of experience in a health care related field (required)

• Prior experience working in a healthcare environment (preferred)

Other Knowledge, Skills and Abilities Required:

• Medical terminology with knowledge of surgical procedures, good basic knowledge and understanding of anatomy and physiology

• Use of electronic medical records/MS Word/Excel

• Strong customer service skills including conflict resolution

• Strong verbal/written communication skills, attention to detail and accuracy, and ability to problem-solve

Bon Secours is an equal opportunity employer.

As a Bon Secours associate, you’re part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)

• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts

• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders

• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

Department:

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.